topic Re: nfc doesn't work in XPERIA archive

nfc doesn't work

Maneken — Tue, 31 Mar 2015 20:09:26 GMT

Hello!
I've just updated my Xperia Z3 compact to Android 5.0.2 and nfc doesn't work anymore. After updating it shows "updating Nfc. Please wait." and then "error (-1)". And now I can't even turn nfc on.

Re: nfc doesn't work

_alexdon_ — Tue, 31 Mar 2015 20:12:53 GMT

Have you tried a restart?

Re: nfc doesn't work

Maneken — Tue, 31 Mar 2015 20:17:59 GMT

Yes, sure. I even made factory reset, but it still doesn't work. Nfc setting is inactive and I can't switch it on/off.

Re: nfc doesn't work

_alexdon_ — Tue, 31 Mar 2015 20:20:06 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: nfc doesn't work

Maneken — Wed, 01 Apr 2015 04:41:29 GMT

It didn't help.. There was the same error while starting phone after updating. And I still can't switch nfc on/off.

Re: nfc doesn't work

SophiaW — Wed, 01 Apr 2015 05:32:44 GMT

If the Software Repair hasn't worked then contact your local Sony Mobile Customer Care team - their contact details are in my signature.

Re: nfc doesn't work

Maneken — Wed, 01 Apr 2015 06:14:10 GMT

Thanks.