topic Re: Front camera problem e4g in XPERIA archive

Front camera problem e4g

kisiel — Mon, 15 Jun 2015 18:11:28 GMT

Hi, i have a problem with front camera. Well my e4g is acting like it hasn't one. When I turn on camera it's always the regular, better one and there's no icon that could switch to the front camera. All the apps that use the front camera aren't working too. I've tried to clear cameras data, I've tried to turn off all google apps (ok google too) with no effects. Please help

Re: Front camera problem e4g

Thommo — Mon, 15 Jun 2015 18:14:36 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Front camera problem e4g

Thommo — Mon, 15 Jun 2015 18:15:05 GMT

If that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/