topic Re: z2 screen in XPERIA archive

z2 screen

gabs789 — Sat, 21 Feb 2015 14:28:08 GMT

my sony z2 screen fell from 20 cm and the screen doesen t respond anymore

Re: z2 screen

Thommo — Sat, 21 Feb 2015 14:56:37 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: z2 screen

gabs789 — Sun, 22 Feb 2015 16:08:09 GMT

i bought it back to the shop but they asked 200 euro to repare it.
is it possible that for a tiny crack the entire screen doesen t work? isn t it a problem that sony has to solve? I paid 500 euro, and even if the phone was with the protective skin ( incluse in the phone box) it cracked. I really hope that a big brand as sony will help and reconize these issues about their product. thank you for the consideration and the advices
waiting instructions , have a good day.

Re: z2 screen

Uliwooly — Sun, 22 Feb 2015 16:59:29 GMT

A small crack could cause this issue or no issues at all, this is true to other brands, I'm certain you've seen phones with cracked screens but they still work, I'm really sorry about your situation but you have 2 options

1. Get it repaired with your local Xperia care

2. buy the screen and replace it yourself, by doing so, it will void your warranty but should be cheaper.

Re: z2 screen

gabs789 — Sun, 22 Feb 2015 18:03:42 GMT

So i dont have any insurence for that? I would like to ask how to cobtact the local Xperia care and know the general price for this repair, i really need my phone as soon as possible. I ve sent some mails to sony contact but the only answers i got is thru this chat. thank you for the reply .

Re: z2 screen

Uliwooly — Sun, 22 Feb 2015 19:04:25 GMT

Follow Thommo's link and instead of sending emails why don't you call them and/or stop by in person.

Keep in mind that this forum, is for us, users, to help each other.

Re: z2 screen

gabs789 — Mon, 23 Feb 2015 08:19:50 GMT

I ve tried to call the italian xperia care center about 10 times but still no answer( email neither), does somebody know how much does it cost to replace the screen of a z2?
thank you guys.

Re: z2 screen

Uliwooly — Mon, 23 Feb 2015 19:06:49 GMT

It's hard to tell, that's why you have to contact them directly.