topic Re: sony z1 compact not working in XPERIA archive

Re: ItsMe

itsme — Thu, 21 May 2015 20:18:24 GMT

i had recently sent my z1 off for repair, but with no communication i had to chase sony to see if they had received it.... finally got message after a few days and was quoted £180 for repair which i thought was way too much so i decided to have it returned at 20 odd quid, that was tuesday night i paid for it and still havent received it thursday night....as sony is a huge name i think customer service skills are shocking, im seriously thinking of changing phone maker in future, hugely disappointed customer.

camera lens has fogged over

itsme — Thu, 23 Jan 2014 13:06:11 GMT

had my sony for ten days now and thought id try using the underwater feature today, made sure i followed all care instructions and made all checks before putting it a sink of water...... at first worked a treat but after half n hour i noticed the rear camera lens has fogged over and the phone itself has been flickering and trying to turn itself off.....please can i have some feedback and some info on how to clear the mist on my lens.

Re: camera lens has fogged over

Rickard — Thu, 23 Jan 2014 13:33:42 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about your phone.
I recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance with having your phone investigated and repaired. If water has entered the phone while all flaps were closed there may a problem with the sealing. You should not try to open the phone by yourself.

sony z1 compact not working

itsme — Tue, 20 May 2014 10:09:21 GMT

hello sony, my clumsy girlfriend spilled some red wine over her z1 compact last night which aint great, all it does now is vibrate when you charge it and turn it on.... is it screwed or can you suggest some tips which may help. thanks

Re: sony z1 compact not working

_alexdon_ — Tue, 20 May 2014 10:12:21 GMT

Did you try to force shutdown the device?

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z1-compact#!Resetting-your-device.html

Connect to wall socket after and turn it on normally.

Re: sony z1 compact not working

itsme — Tue, 20 May 2014 10:26:21 GMT

yeah ive pressed the little red button and also the power key and volume button but it keeps vibrating and there is a red light that flashes as im charging.... dont sound great to me, looks like maybe some wine has got in somehow. all the flaps were down at the time of the accident too.

Re: sony z1 compact not working

_alexdon_ — Tue, 20 May 2014 11:20:59 GMT

If you open the flaps,are the markers coloured in red or pink?

Re: sony z1 compact not working

Pecman2012 — Tue, 20 May 2014 11:30:56 GMT

I have the same problem.

The markers are pink. all of them.

At my phone all the flaps were closed and i´ve tested it in the handwash. No function. Just the vibrating...

Re: sony z1 compact not working

_alexdon_ — Tue, 20 May 2014 11:32:43 GMT

Water has entered the phone,you should request a vaccum test at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: sony z1 compact not working

jpcapili — Tue, 20 May 2014 17:57:31 GMT

I thought z1 compact phones are water-proof? How would a simple water spill ruin the phone?

Re: sony z1 compact not working

_alexdon_ — Tue, 20 May 2014 17:58:51 GMT

It could be a human error or a technical defect.