topic Re: Cant restore z3 using sony bridge for mac. in XPERIA archive

Cant restore z3 using sony bridge for mac.

Ducksy — Fri, 20 Feb 2015 23:33:08 GMT

Hey guys and gals, i recently had a repair done to my Z3 by sony (main board replaced). before sending off i backed up phone on the 10th feb.

Received my Repaired phone today and tried to restore using sony bridge for mac, i select the correct backup dated the 10th and it runs though the backing up process fine no errors, i restart the phone and nothing.........phone is exactly the same as before i restored.

Can anyone help me on this as it took ages to setup the phone last time and have alot of important info on the backup.

Many thanks.

Re: Cant restore z3 using sony bridge for mac.

Uliwooly — Fri, 20 Feb 2015 23:38:30 GMT

What is it that you backed up with Bridge?

Re: Cant restore z3 using sony bridge for mac.

Ducksy — Fri, 20 Feb 2015 23:51:00 GMT

Full phone back up from the "back up your xperia deivce" option in sony bridge for mac.

Re: Cant restore z3 using sony bridge for mac.

Uliwooly — Fri, 20 Feb 2015 23:52:33 GMT

What if you try again? I know its an obvious suggestion but it doesn't hurt to try

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Cant restore z3 using sony bridge for mac.

Ducksy — Fri, 20 Feb 2015 23:54:01 GMT

tried it 4 times now even after updating the "sony bridge for mac"

Re: Cant restore z3 using sony bridge for mac.

Uliwooly — Fri, 20 Feb 2015 23:55:45 GMT

I'm starting to think that probably the backup was corrupted, could you elaborate on the issue? were you able to backup your phone before you sent it in, as if it was working while performing the backup

Re: Cant restore z3 using sony bridge for mac.

Uliwooly — Fri, 20 Feb 2015 23:56:35 GMT

You could also contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Cant restore z3 using sony bridge for mac.

Ducksy — Sat, 21 Feb 2015 00:02:56 GMT

nope never restored it before but dont think its corrupt......found this post describing exact same problem.

/t5/Xperia-Z-ZL-ZR/sony-bridge-for-mac-RESTORE-phone-not-working-after-exchange/td-p/467069

my only problem is i cant find the back up folder on my mac.

the "Sony Ericsson Bridge for Mac" folder is not in the Application Support folder.

where could it be ?

Re: Cant restore z3 using sony bridge for mac.

Ducksy — Sat, 21 Feb 2015 00:23:25 GMT

Managed to find the folder using yet anothe forum post on this subject seems like a common issue..........

http://talk.sonymobile.com/t5/Xperia-S-SL-acro-S/Where-do-back-ups-get-saved-on-a-Mac/td-p/314742

Re: Cant restore z3 using sony bridge for mac.

Fredrik_L — Thu, 26 Feb 2015 17:40:31 GMT

Hi Ducksy!

Sorry to hear about your problem with Bridge for mac.

Did you managed to do a restore after you find your backup?

If you still have a problem please write back here.

Best regards

Fredrik