topic Re: Phone issues in XPERIA archive

Phone issues

crush852 — Fri, 20 Feb 2015 13:58:10 GMT

Hello.Sorry for my bad English. I own Xperia Z1 1 year . Now I need help from somebody . First issue is : I cant remove some music from my phone , some songs are "broken" when I play "broken" song it start , first 10 seconds its okay but then it switch to another song but its still playing same song ..after maybe 5 seconds song i played turn back but its end of that song ..Next issue is with my photo album , some pictures looks normal but when I click on them to see them they turn to grey .Third issue is with videos from my video album . When I try to watch them it says "Video is not able to play. Invalid URL adress.". So can anybody help me please? Thanks for answer.

Re: Phone issues

Thommo — Fri, 20 Feb 2015 14:13:43 GMT

ok So open Settings then App then swipe to All then locate and open Album then tap on Force stop then Clear cache and Clear data and do the same for Walkman and Movies then perform a restart of your device and test

Re: Phone issues

crush852 — Fri, 20 Feb 2015 14:16:08 GMT

Will it delete my pictures?

Re: Phone issues

Thommo — Fri, 20 Feb 2015 14:18:19 GMT

No but it will delete saved settings which is normally the issue with things like this then after a reboot and re-open of said apps they will then update themselves with the thumbnail info

Re: Phone issues

crush852 — Fri, 20 Feb 2015 14:26:21 GMT

So ..its even worse now . Maybe 50% of photos are grey and white .

Re: Phone issues

Thommo — Fri, 20 Feb 2015 15:01:00 GMT

If you transfer these photo's to a Pc are they still that colour?

Re: Phone issues

crush852 — Fri, 20 Feb 2015 15:46:07 GMT

In Pc most photos are okay but still 1-5% is broken . On phone its worse . What now ?

Re: Phone issues

Thommo — Fri, 20 Feb 2015 15:54:04 GMT

Were these photo's on an SD card as it could be your card that caused the issue as in been corrupt, It could also be that some of the images were edited and saved as black and white using the Albums photo editor software

Re: Phone issues

crush852 — Fri, 20 Feb 2015 16:01:54 GMT

Everything is saved at SD Card.

Re: Phone issues

Thommo — Fri, 20 Feb 2015 16:16:06 GMT

Could be either of the above but if images are turning black and white and some are corrupted then it's more a mixture of the two - Does or has anyone else had access to your phone to play with the Albums photo editor

Re: Phone issues

crush852 — Fri, 20 Feb 2015 17:25:35 GMT

Nobody has acess to my phone , its always locked and i dont have much photo editors , only apps that was installed in phone.

Re: Phone issues

crush852 — Fri, 20 Feb 2015 17:40:29 GMT

So ..I removed SD Card from phone , All photos what are saved to phone not SD Card are not damaged . So its because my SD Card went full **bleep** . What should I do ?

Re: Phone issues

Thommo — Fri, 20 Feb 2015 18:31:37 GMT

Save what you can and look into a program which can test your card for faulty sectors which will cause this type of issue - I like to use h2testw which will also test for fake cards which is another cause of faulty or corrupt data on cards

Re: Phone issues

crush852 — Fri, 20 Feb 2015 18:46:52 GMT

I cant find my phone in that program ..I dont have any other way to look at SD Card only via phone and usb cable from phone.

Re: Phone issues

Thommo — Fri, 20 Feb 2015 20:54:31 GMT

Ah - You'll need a Pc or laptop with a card reader or one of those USB converter sticks/dongle

Re: Phone issues

crush852 — Sat, 21 Feb 2015 14:49:11 GMT

Soo ..do anybody know how to solve my issue ?