topic Re: Xperia Z3 Screen Concern in XPERIA archive

Xperia Z3 Screen Concern

GADG3T — Mon, 30 Mar 2015 15:53:36 GMT

HI Community.

I have been considering getting the Xperia Z3 recently, however I am concerned regarding an issue that I have heard whispers of. According to what I have read there have been reports of users claiming that the screen is fragile, cracking when no excessive force or impact has been applied to the device. I would like to ask the users of this device if you have experienced this issue yourselves and whether it is a common problem.

The model of the Z3 I have been thinking of purchasing is the flagship model and not the compact.

Any feedback will be appreciated.

Re: Xperia Z3 Screen Concern

mr_xzibit — Mon, 30 Mar 2015 15:58:20 GMT

just because someone claims there screen broke by itsself. It doesn't mean it did. Just saying. And remember this forum isn't filled with users that have no problems. 99% of users only turn up here when the problems start so think if it was an issue it's not a big one. My z3 has been flawless. Even after being dropped. Although I use a leather flip case.

Re: Xperia Z3 Screen Concern

Uliwooly — Mon, 30 Mar 2015 16:00:24 GMT

I agree with @mr_xzibit

Just think about it, if you hit or put pressure/stress on glass it will develop micro cracks which eventually will grow and that's when some users think that their screen crack on their own, when they needed one last bump, hit, etc.

Re: Xperia Z3 Screen Concern

GADG3T — Mon, 30 Mar 2015 17:02:38 GMT

I understand where you're coming from. I got this information from reviews, some people were saying this was halide ing after three days and sometimes in a matter of one day. In most cases users users are reporting a hairline crack and the device has not been dropped, I was reading a similar case on these forums moments ago and the user had a terrible time with Sony over the warrentt and was adament that she had caused no damage. I've supported Sony for years and own several of their products, I know that their products are normally high quality which is why I was surprised to hear these reports.

Re: Xperia Z3 Screen Concern

Uliwooly — Mon, 30 Mar 2015 17:06:49 GMT

I have multiple Xperias X10, Xperia Play, Arc, X8, S, T, Z, Z1, Z3 tablet, and the only Xperia screen I've cracked was the Xperia X10, and that was my faulty because I have keys and the phone in the same pocket and I put pressure on them.

Re: Xperia Z3 Screen Concern

Lord_viridis — Mon, 30 Mar 2015 19:10:16 GMT

Never cracked an xperia display yet,
Touch wood I won't either.

Re: Xperia Z3 Screen Concern

anj71 — Mon, 30 Mar 2015 23:00:51 GMT

Maybe you could give go to a store and try one out and see how it feels? Mine cracked after 3 days but I am sure the moderators on here will presume I did something terrible to it.( I genuinely didn't) The bottom two thirds of my touchscreen is still working but a new phone is getting delivered by my network provider tomorrow. Not a Sony Xperia z3 though. It just seems to delicate. My z was great but I don't like this one. Apart from the fragile screen it's quite glitchy. Maybe I Just didn't have enough time to figure it out.
I've never cracked any phone screen before this one either.

Re: Xperia Z3 Screen Concern

GADG3T — Tue, 31 Mar 2015 07:06:12 GMT

Firstly, thank you for the continued feedback from the community. anj71, your comment has in fact confirmed my fear, while I do understand and appreciate where the other members are coming from you have confirmed that there is indeed a chance of this problem occurring. If I did get the Xperia I would of course buy a case for it, the one in particular I have my eye on is the Case-Mate Tough, it looks sturdy and protective. It is unusual for Sony to manufacture a product to poor standard so I assume this issue however rare it must be to be a manufacturing accident. In the days before smart phones I either always had Sony Ericsson or Nokia, for the past five years I have had an iPhone 4 and feel it is time for a change. I look after my stuff and my iPhone is still in amazing condition but I feel like giving android a go at this point. I had my heart set on the Xperia but hearing this makes me worry, I would probably buy some after care for it but I will be buying the unit from Amazon if I still go for it. I have heard of some users having a nightmare with Sony over the warranty due to disbelief that the phone has a manufacturing defect as would seem to be the case.

If I don't go for the Xperia I would probably get a Nexus however after having a look at it online I feel that the Nexus 6 is too big for me. I would probably look at the Nexus 5 if I go down that road but getting one is a problem because they have ceased production of that model. The only ones I can find are the European imports on eBay (I live in the UK). While I am confident it will work here I will not have any warranty due to the device originating from overseas. I'll continue to have a think about the Xperia because that's the one I really did want.

Again, thanks to all for the continued feedback. If anybody has any other information to share that would also be appreciated.

Re: Xperia Z3 Screen Concern

giffgaff — Tue, 31 Mar 2015 12:08:57 GMT

Xperia z models are very well reported online as having problem with cracking screens. Mine cracked from taking off charge. Put in pocket with nothing else in it, for about a minute while going out to car. Took it out to make a call and was cracked. Making phone unusable. The phone had screen protector, silicone case and looked after like my baby. There were no knocks, drops or impacts. Its only after its happened to you that you start looking it up online. There are so many complaints, I find it hard to understand why Sony have not owned up to the problem. For those of you that don't believe it can happen, you are the lucky ones, but trust me the phone is certainly not durable and likely to crack just looking at it.

By the way I owned an iPhone 4s for over 2 years still looks like new only ever had screen protector on that.

Re: Xperia Z3 Screen Concern

stockyvillage — Tue, 31 Mar 2015 13:01:40 GMT

@giffgaff iPhone 4s is a small phone compared to Z3.Know if you had an iPhone 6 plus and put it in your pocket it would bend.Sounds to me like you had phone in pocket and sat in car.That's where the pressure was applied. I used the 6plus as an iPhone example as it's screen size is closer to Z3 than the 6

Re: Xperia Z3 Screen Concern

giffgaff — Tue, 31 Mar 2015 13:36:03 GMT

I had not sat in car before taking it out. And was in jacket pocket not trouser pocket. The z3 I had was the compact so not that different in size. So no this was not a user at fault issue in the slightest. If someone had said the screen would crack on own before it happened, I too would've been sceptical. The amount of people complaining about this issue would suggest a flaw in the product.

Re: Xperia Z3 Screen Concern

stockyvillage — Tue, 31 Mar 2015 13:56:17 GMT

Well it was like my friend with a iPhone 6 only had it a few hours and he was sitting on a chair only dropped 20cm and screen shattered.Sound familiar. Truth was he dropped it off his knee and screen shattered. Good job he knew a man who could fix it

Re: Xperia Z3 Screen Concern

giffgaff — Tue, 31 Mar 2015 14:09:51 GMT

Stockyvillage, how would that be familiar? Its nothing like what happened to me. My phone was not dropped, put under pressure or impacted in any way. Are you on commission to sell these phones or something? You seem to be defending a product that has extensive negative reviews on the quality of the screen. An issue that was raised on BBC watchdog a few years back on the z and z1 models too. I have given this person a view from personal experience and that of many people reporting issues all over the internet. Just because it hasn't happened to you, does not make everyone it has happened to a liar. If I'd been warned prior to getting the z3 compact I wouldn't have chosen the phone

Re: Xperia Z3 Screen Concern

Curnow1 — Tue, 31 Mar 2015 14:13:46 GMT

Im not sure dude. Just.. The stronger drop the more tougher it gets. Ex. It the z3 was on the table whem i was using it, just touching the screen and i heard click So i think, ah some dust or sand. I take it up and see a crack a tiny 1 but its there 😕 tho ive dropped the device from stairs and... Nothing It was flying on the stairs. About 7 steps and it fling on ita back, front and ccorners tho no new cracks. Only scratches and scuffs on corners also the frame, some of the metal dented 😕

Re: Xperia Z3 Screen Concern

stockyvillage — Tue, 31 Mar 2015 14:17:28 GMT

@giffgaff yes that's what people post on here fell off a coffee table only fell 20 cm.Must be small to have a table like that.I have had my Z3 for 6 months now.It is always in my pocket,shorts ,trousers,jackets and coat.But never when I sit down
.My phone is in perfect condition.I have seen plenty of photographs were the screen supposedly cracked on its own and I can always see point of impact,bar from a couple of early models were back glass cracked whilst shooting 4k and heat sensor was faulty.BTW I was the man he knew

Re: Xperia Z3 Screen Concern

stockyvillage — Tue, 31 Mar 2015 14:28:19 GMT

@curnow yes I saw the state of yours and all the impact points

Re: Xperia Z3 Screen Concern

GADG3T — Wed, 01 Apr 2015 11:12:45 GMT

After reading through some more of the comments it would seem that this problem is hit or miss. Some people say it has happened to them others say it hasn't. I am still in two minds about getting one because it is clear this problem exists and I will probably end up as one of the unlucky ones. I've been looking at the H9 tempered screen protectors and the Encase Armourdillo protective cover, with these two combined do you think it would be worth taking the chance with the device? does anyone here have experience using this case and screen protective I have mentioned?

If the people here still think that there will still be a chance of the device breaking on me then I will probably just wait until the Xperia Z4 arrives and hope that they rectify this issue and reinforce the device with better glass.

I was looking into the issue further this morning and discovered that most people claim that it is heat causing the screen to crack, it seems to have mostly happened when the device has been left on charge or when playing intensive games. Most users report the crack to appear in the same place, a horizontal line across the back of the device which in turn causes the front screen to become unresponsive.

The comments here have given me much insight from the users, I am grateful for the continued feedback.

Re: Xperia Z3 Screen Concern

stockyvillage — Wed, 01 Apr 2015 11:27:35 GMT

@gadg3t.I have a ringke fusion clear back on mine

Re: Xperia Z3 Screen Concern

Lord_viridis — Wed, 01 Apr 2015 11:53:30 GMT

"Most users report the crack to appear in the same place, a horizontal line across the back of the device which in turn causes the front screen to become unresponsive."
Quite impossible and never seen a report claiming that.
Only a cracking on the front glass panel would cause a lack of touch response.

Re: Xperia Z3 Screen Concern

GADG3T — Wed, 01 Apr 2015 12:40:46 GMT

@viridis I would have thought so too, I'm simply repeating what I've read from other users. It seems unusual and unlikely but possible if the digitizer had been damaged somehow.