topic Re: "Sleep of Death" with Stamina Mode/Extended Standby in XPERIA archive

phone switch off n restart abruptly

balakrishnaga — Sun, 14 Jun 2015 05:45:11 GMT

Hi,

My phone has couple of problems

1. When I put for charging by turning it on, after a while say 15 min it stops charging n hangs but led indicator would be glowing, I have to restart the phone by holding power n volume up button.

2. If I keep phone idle for more than 30 min, it switches off automatically.

3. Some times it restart automatically

During all these above scenarios phone back would be heated so much. I think bcoz of this heating issue, it's switches off.

I have tired repairing it through Pc companion but of no use.

Please let me know what to do. It's just 2 weeks old phone. Can I go for replacement?

Regards,
Balakrishna

Re: phone switch off n restart abruptly

Uliwooly — Sun, 14 Jun 2015 05:55:18 GMT

@balakrishnaga

Contact your local Xperia care, they will tell you what are your options

http://support.sonymobile.com/global-en/contactUs/

"Sleep of Death" with Stamina Mode/Extended Standby

Khovi — Wed, 17 Jun 2015 09:30:49 GMT

Hello

I have a new M4 Aqua Dual. I noticed the device seem to go into permanent sleep with Stamina Mode ON. This resulted in the phone having to be reset with either reset button next to SD slot or holding Power+Volume keys.

I have since tested the device with all power saving modes OFF and it seems to be working fine without a glitch since

Is there any known bugs? I would hate to think that the power saving modes cannot be used

Br/

Khovi

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Samuel1 — Wed, 17 Jun 2015 09:46:35 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

Re: "Sleep of Death" with Stamina Mode/Extended Standby

balakrishnaga — Wed, 17 Jun 2015 11:26:27 GMT

From the issues reported till now , this is the most common problem every one is facing and would request Sony to fix this issue and release a most stable update soon.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Samuel1 — Wed, 17 Jun 2015 12:00:04 GMT

Are you having the same issues? Have you tried a software repair as well?

Re: "Sleep of Death" with Stamina Mode/Extended Standby

balakrishnaga — Wed, 17 Jun 2015 18:28:33 GMT

Yes , I'm also having same problem. Done repair with PCC multiple times but of no use.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 23 Jun 2015 13:50:19 GMT

I'm also having the same problem.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 23 Jun 2015 15:59:12 GMT

I just got my device on last Friday (4 days ago) My device worked perfectly for 3 days, but on Monday morning (yesterday) my device began turning off very aggressively. It seemed like I was restarting it every 30 minutes.

I did a factory reset, reinstalled all my apps and updates, and the problem came back.

I booted into safe mode and the problem persisted.

I turned off Stamina mode and the problem persisted.

It continued to do this every 30 minutes or less, until I tried one more thing.

Since my last reply I uninstalled the updates for "What's New" and "Video" under the Apps menu in the "Settings" app.

Seems like the problem has gone away. It has been a couple of hours with no restarting.

I will report back if the problem comes back again

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 23 Jun 2015 17:57:32 GMT

My phone hasn't crashed while idling. But the phone crashed when I tried to answer a phone call a few minutes ago.

Updated "Xperia Lounge" app. I hope that fixes it.

Will report back if it crashes again.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

balakrishnaga — Tue, 23 Jun 2015 18:02:17 GMT

thanks for posting .. please report back

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 23 Jun 2015 23:14:18 GMT

It hadn't crashed but I decided to run a software repair through PCC utility for good measure.

When I set it up again I updated everything (including "Video") except the "What's New" app.

And I disabled automatic updates in every place where apps update themselves.

It went from crashing 2 or 3 times per hour to crashing just once in 4 hours, after I uninstalled the update for "What's New".

The last time it crashed was before the "Xperia Lounge" app updated earlier, about 6 hours ago. Then I did the software repair in PCC.

My guess is it could have been either or both of those apps causing the crashes. If it crashes again I'll be stumped as to what it could be.

Like I said, it hasn't crashed since 6 hours ago. I'll report back if it crashes again.

If I don't post in this thread again it means my problem has been solved.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Wed, 24 Jun 2015 22:11:59 GMT

It's still crashing. I'm doing a replacement through the carrier.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

balakrishnaga — Sun, 28 Jun 2015 08:42:37 GMT

I 'm able to identify the issue .. it works well without any problems when not signed into google account. All problems start as soon as , i login to google account & start using google play store.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Mon, 29 Jun 2015 19:57:38 GMT

For me it still crashed without being logged into google.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

balakrishnaga — Tue, 30 Jun 2015 07:16:35 GMT

Hi Radun ,

If you are familiar with using flashtool , u can follow the below post and do a flash , which might fix the issue. It wont void your warranty.

http://www.xperiablog.net/2015/03/17/guide-to-installing-xperia-lollipop-using-xperifirm-and-flashtool/

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 30 Jun 2015 20:13:23 GMT

That's a 3rd party website. Xperia rumors site. I'm not doing that. The device is in warranty, the technicians at the repair depot can do it if they think it will help.

Re: "Sleep of Death" with Stamina Mode/Extended Standby

Radun — Tue, 30 Jun 2015 20:21:03 GMT

I was reading the other subforums and official people said bad SD cards and bad SIM cards can cause random shutdowns. Nobody mentioned that in this thread. I didn't try running it without my 5 year old SD card, before I sent it off to be replaced by the carrier. Maybe it didn't need to be replaced, maybe it was my old SD card. If the next one has the same problem I'll try it without the SD card.

Re: phone switch off n restart abruptly

AlexandraLowe — Tue, 07 Jul 2015 07:20:13 GMT

Same thing has been happening to me since the day I got it what should I do

Re: phone switch off n restart abruptly

balakrishnaga — Tue, 07 Jul 2015 10:09:17 GMT

@AlexandraLowe

Hi , try below options & report back ,

1. Do a software repair & check

2. Test without SIM & SD card

3. Try without login to play store

4. Last disable cloud print option from settings & check