topic Re: can't Turn on my xperia T2 Ultra dual in XPERIA archive

can't Turn on my xperia T2 Ultra dual

187 — Tue, 19 May 2015 08:43:07 GMT

'i bought a Sony Xperia T2 Smart phone before one month

today while listening to music the phone suddenly switched off - it was charged - then i tried to re- switch it on but it didn't work

tried to open it using the power button and the up volume button or using the "OFF" button - beside the SIM card - but also didn't work

i connected to a charger it gives me the red light - means it charging !!!!! - connected to a laptop , the laptop make that sound saying that some device is connected but it can't read my phone's file.

i can't understand what happened and what can i do ! ''

Can any one Help me

is this the Sudden Death !

if so, is there a solution ?

Re: can't Turn on my xperia T2 Ultra dual

Samuel1 — Tue, 19 May 2015 08:44:36 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: can't Turn on my xperia T2 Ultra dual

187 — Tue, 19 May 2015 08:46:13 GMT

Sam

i was posting this and wish u answer me,

thanx God u r online

i tried this but it can't connect the phone !!!!

Re: can't Turn on my xperia T2 Ultra dual

Samuel1 — Tue, 19 May 2015 08:52:25 GMT

Did you try the repair function (where the phone should be turned off) or just the normal connect in PC Companion?

Re: can't Turn on my xperia T2 Ultra dual

187 — Tue, 19 May 2015 08:54:21 GMT

i don't know the difference

can u give me the steps i should follow,

Thanks

Re: can't Turn on my xperia T2 Ultra dual

Samuel1 — Tue, 19 May 2015 08:56:41 GMT

Sure thing.

Open up PC Companion > Support Zone > Update phone/tablet software > Repair phone/table software.

Re: can't Turn on my xperia T2 Ultra dual

187 — Tue, 19 May 2015 09:03:50 GMT

Sam How Can I Make Sure That My Phone's Battery Above 80% Charged

Re: can't Turn on my xperia T2 Ultra dual

Samuel1 — Tue, 19 May 2015 09:05:01 GMT

Leave the phone in the charger for a while just to be sure.

Re: can't Turn on my xperia T2 Ultra dual

187 — Tue, 19 May 2015 11:01:19 GMT

now am trying to do so, the app asked me to define my phone then to connect the cable off the laptop then to switch off my phone - which is already switched off - then connect the cable again and press the down volume at the same time !

but no thing happend !

Re: can't Turn on my xperia T2 Ultra dual

Samuel1 — Tue, 19 May 2015 11:24:58 GMT

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.