topic Re: SD card completely wiped after Sony latest update!!!!! in XPERIA archive

SD card completely wiped after Sony latest update!!!!!

abbieb — Tue, 19 May 2015 05:52:25 GMT

Updated the phone yesterday after Sony released new update to Lollipop ( meant to fix all the bugs that lollipop had) and my ENTIRE card was wiped. Over 2500 songs gone in an instant. I am so totally over this whole android Sony screw up I can't even express it in words. IT CATEGORICALLY STATED DATA WOULD NOT BE AFFECTED. WHAT THE F@CK IS GOING ON??????????? years and years of music. Wiped.

Re: SD card completely wiped after Sony latest update!!!!!

Qatrium — Tue, 19 May 2015 05:54:12 GMT

Actually it should not even touch the SD card at all, did you try to read the SD card from a card reader on PC?

Re: SD card completely wiped after Sony latest update!!!!!

abbieb — Tue, 19 May 2015 05:57:32 GMT

No. not yet. The storage on the phone is showing as all available now....and that's when I realised as none of my contacts ring tones were playing. I'll plug it in today but it's doubtful there's anything there. I'm absolutely heartbroken. I cannot believe how much trouble the last two updates have caused me.

Re: SD card completely wiped after Sony latest update!!!!!

Qatrium — Tue, 19 May 2015 05:59:37 GMT

Just try it from the PC, there's a big probability that the file system on your SD card is broken. You stated that it has been working for years so may be your mobile is unable to read it because of a file system error.

Re: SD card completely wiped after Sony latest update!!!!!

SophiaW — Tue, 19 May 2015 06:02:23 GMT

Hi abbieb, I suggest removing and re-inserting the SD card and just double checking the SD card to see whether anything appears then. If it doesn't show anything still, that is quite strange as Quester mentioned - it shouldn't touch the SD card.

We sincerely apologize for the situation, in the future I reccommend backing up the phone just in case.

Re: SD card completely wiped after Sony latest update!!!!!

abbieb — Tue, 19 May 2015 06:08:26 GMT

ok ill try and let you know. Thanks

Re: SD card completely wiped after Sony latest update!!!!!

abbieb — Tue, 19 May 2015 08:57:53 GMT

Hi, well I've plugged the phone into a PC and as I thought the entire card has been wiped. Everything gone - in an instant. It's all very well advising me to back up my phone now....... but it's not very helpful considering I have lost YEARS of information. The first update to Lollipop was at utter disaster, and this latest update has made me feel sick. Such a huge loss to me. I just don't know if I can carry on with the Android system anymore. Too much damage has now been done.

Re: SD card completely wiped after Sony latest update!!!!!

Samuel1 — Tue, 19 May 2015 08:59:48 GMT

I'm sorry to hear that. As previous posters have said, the update shouldn't touch the SD card at all. I know there are several softwares out there to restore deleted files on memory cards and hard drives - you might want to look in to that.

Re: SD card completely wiped after Sony latest update!!!!!

updatewipesSDca — Wed, 05 Aug 2015 16:49:52 GMT

This happened to us yesterday. A new Xperia Aqua wiped everything on the SD card, apps - fair enough I can get those back - but photos, unforgivable. The update message said user data wouldn't be touched. Sony just lost a customer.

Re: SD card completely wiped after Sony latest update!!!!!

stockyvillage — Thu, 06 Aug 2015 08:50:37 GMT

If you have uploaded to the cloud your photo's will still be there

Re: SD card completely wiped after Sony latest update!!!!!

bassie — Sat, 08 Aug 2015 10:44:42 GMT

Same thing has happened to me - not too worried about the content but I'm currently abroad and having lots of issues getting the phone working again. That said wiping the SD card seems very odd

I'd suggest not updating if you're not at home

Re: SD card completely wiped after Sony latest update!!!!!

Brian_E2 — Fri, 06 Nov 2015 19:44:33 GMT

Probably a bit late for you, but this may help someone else.

Before doing ANY software update I always unmount any removable media.

Also, I connect the phone to my PC regularly and back-up all user data in any folders I can find.

I don't like the way Sony seems to insist we all put these updates on whether we want them or not !!!

... and it certainly isn't right that they roll out updates to the user community without (apparently) having tested them thoroughly first.

I'm on my third Xperia now (thought I should have learned by now and I'm still trying to avoid updating the OS on my Z3 after the previous two models were runined (in my opinion) by unwanted and unnecessary 'improvements'.

Re: SD card completely wiped after Sony latest update!!!!!

Ladaya — Sun, 08 Nov 2015 07:45:01 GMT

Hi I bought 3 different sd cards to my z3 but noone of them works, i've tried with an official Sony sd,and I've found the same problem, I have the phone memory full and i need a solution which is the SD card for this mobile? Or is there any problem with it? Thanks for your help.

Re: SD card completely wiped after Sony latest update!!!!!

stockyvillage — Sun, 08 Nov 2015 16:40:43 GMT

@ladaya..Did you buy a UHS-I card?

Re: SD card completely wiped after Sony latest update!!!!!

Danz3c000 — Sat, 26 Dec 2015 03:18:06 GMT

My SD card was completely wiped after android 5.02 update.

When I logged into a wifi network the phone downloaded and installed the update without asking me, and then all of the sudden it said "unmounting SD card"

And I was like is going on? and then all of the sudden it said "erasing SD card" and by the time I tried to eject the card the phone had shut down.

It automatically rebooted installing the update, even though I never agreed to it.

I'm ready to sue SONY because I had gigs and gigs of photos and my kids on that 64 gig toshiba card.

I've verified it's been erased on a computer.

SO UPSET WITH SONY!

Re: SD card completely wiped after Sony latest update!!!!!

itechhen — Sat, 26 Dec 2015 19:44:25 GMT

How do you disable the software from updating for fraq sakes, gawd forbid i have a choice in what's being remove/added to "my" phone and how do i disable the notification saying "xperia system update -->Download" from the drop down area? Dam you Sony and your " we know best" policy!

Re: SD card completely wiped after Sony latest update!!!!!

Skaramanga — Fri, 18 Mar 2016 12:18:30 GMT

Same thing has just happened on my Z3+ this morning during the upgrade to Android Marshmallow (6.0).

The upgrade assured me no data would be lost and all apps would still be working.

Following the upgrade, half my apps no longer open because they were launched via the SD card.

All the movies and music I purchased via Priveledge Plus have disappeared.

All the OS Map data I purchased for my navigation apps have disappeared.

Hundreds of photos and videos have disappeared. The 'standard' file are still available via Google Photos, but all the photos produced by other apps (e.g. 360 panoramas) have disappeared.

Half my app icons now display a weird blue and red memory card icon instead of their original icon and most have lost their icon title so I can't work out what they are any more, and some cannot launch as they state that the card isn't accessible.

EE support don't care as it's Sony who rolled out the update.

Re: SD card completely wiped after Sony latest update!!!!!

Skaramanga — Fri, 18 Mar 2016 12:55:37 GMT

quick update......it seems that my phone is slowly recovering itself, and an hour after the update, most of the app icons have started reappearing. It's almost as if the phone's operating system is gradually indexing files and data on the SD and making them available again, but it's very annoying (and worrying) that there is no message stating this is taking place. I've still not tried to do any more, and I'm just leaving it alone for now......