topic Re: speaker problem after lollipop update in XPERIA archive

speaker problem after lollipop update

patrickjones — Tue, 19 May 2015 05:22:03 GMT

After the update to lollipop, my external speaker sound quality is reduced. In sound option -->speaker settings -->there is option like xloud, clear stereo and clear phrase. Fix this problem in the upcoming update.

Re: speaker problem after lollipop update

SophiaW — Tue, 19 May 2015 05:53:05 GMT

Hi patrickjones, because the issue has occurred after doing an update I reccommend running a software repair on your handset to see whether that helps - it is quite likely to.

To do this you just need access to a computer with an internet connection.

You will need to download either PC Companion or Bridge for Mac.

Note: a software repair will delete all user data, to back up your phone:

using PC Companion

1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

(Exactly what contents will be backed up may differ depending on phone model.

You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

using Bridge for Mac

1. Launch Bridge For MAC.

2. Select "Back up your Xperia device".

3. Select the data you wish to back up from your device (the windows can be expanded for more detail as below; then select "Next".

4. The backup will now be in process, do not disconnect the phone while this runs.

Running the software repair on PC Companion:

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Running the software repair on Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.

2. On the Main Window select "Xperia > Repair Xperia Device".

3. Ensure the phone is charged and select "Ok" in the following window.

4. Select Continue on the following page.

5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Hope this helps, keep us updated

Re: speaker problem after lollipop update

patrickjones — Tue, 19 May 2015 06:01:11 GMT

Whether this problem is reported by someone and they got their problem sloved by doing this.

Re: speaker problem after lollipop update

Uliwooly — Tue, 19 May 2015 06:32:30 GMT

Do you experience this with the walkman app or a third-party app?

Re: speaker problem after lollipop update

patrickjones — Tue, 19 May 2015 08:29:52 GMT

In Walkman or normally in sound settings there will option like clear phrase, clear stereo and xloud. Those options where not there after the lollipop update

Re: speaker problem after lollipop update

Uliwooly — Tue, 19 May 2015 08:41:06 GMT

Walkman, settings, audio settings, sound effects, speaker settings

Re: speaker problem after lollipop update

_alexdon_ — Tue, 19 May 2015 11:10:42 GMT

If you look here,you might find the same issues:

/t5/Xperia-Z1-Compact/Lollipop-update-is-a-mixed-bag/m-p/968018#M14527

/t5/Xperia-Z1-Z1s/Z1-issues-after-5-0-update/td-p/968554/page/16

missing of speaker option like clear phrase, clear stereo and xloud

patrickjones — Tue, 19 May 2015 12:19:37 GMT

After reinstalling the software nothing changed in Xperia z1 same problem preside

Re: missing of speaker option like clear phrase, clear stereo and xloud

Samuel1 — Tue, 19 May 2015 12:26:26 GMT

Which software version do you have in your Xperia Z1?

Check under Settings > About phone > Software version

Best regards,

Re: missing of speaker option like clear phrase, clear stereo and xloud

Thommo — Tue, 19 May 2015 12:30:50 GMT

Have you check the Settings via the Music/Walkman app - Settings then Sound effects then Sound enhancements unless you are on LP then these are as far as I'm aware incorporated or maybe found in Settings then Sound and notifications then Audio settings

Re: missing of speaker option like clear phrase, clear stereo and xloud

patrickjones — Tue, 19 May 2015 12:57:01 GMT

Xperia z1 lollipop version

Re: missing of speaker option like clear phrase, clear stereo and xloud

patrickjones — Tue, 19 May 2015 12:58:28 GMT

Only headphones settings is available and speaker settings is totally missing.

Re: missing of speaker option like clear phrase, clear stereo and xloud

_alexdon_ — Tue, 19 May 2015 15:43:40 GMT

Do not create other threads.

Re: speaker problem after lollipop update

cas27 — Wed, 20 May 2015 21:40:10 GMT

Hello

As I said here http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Z1-issues-after-5-0-update/m-p/968554#U968554, i have the same problem with the speaker and battery drain.
My version is 5.0.2, compilation n.° 14.5.A.0.242.

Regards

Re: speaker problem after lollipop update

Harry_z1 — Wed, 20 May 2015 22:05:05 GMT

patrickjones- Atlast someone else having same issue. I have exactly same problem. I have tried the repair option as well. And all sony people say is - use repair Or send handset to us.

And some experts in forum also advised to flash the handset with Kitkat. But I am sure that will void the warranty.

Re: speaker problem after lollipop update

patrickjones — Thu, 21 May 2015 12:41:48 GMT

Same problem friend waste of time in performing repair my software

Re: speaker problem after lollipop update

Harry_z1 — Fri, 29 May 2015 18:31:52 GMT

Spoke to Sony support and they say I was the first one to report this.Which cannt be right. So I please suggest everyone to log a call with sony support.

To be fair to the guys on cust service - they are nice and helpful. but its sony who is not doing good job..

Seriously - no more expensive smart phones. i will stick to budget ones next time..

Xperia Z1 audio problem after lollipop update

Kostas796 — Thu, 18 Jun 2015 10:17:47 GMT

Hello

After the update of my Xperia Z1 to lollipop the audio has not been good!
It's too silent despite the fact that are full

Any idea's?

Re: Xperia Z1 audio problem after lollipop update

Kostas796 — Thu, 18 Jun 2015 10:21:17 GMT

14.5.A.0.283 is my edition.

Re: Xperia Z1 audio problem after lollipop update

Thommo — Thu, 18 Jun 2015 10:59:14 GMT

Have you checked the Music app audio settings and checked to see if volume normalization is on which can make the volume sound low