topic Re: Xperia z camera problem in XPERIA archive

Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 04:03:23 GMT

I own a Xperia z... Which camera is having problem.. All images are blurr.. And it is only 13 month old...When i went to Xperia service centre they are saying to pay Rs15000 and they will provide me a used set...otherwise they will repair lens and waterproof seal will be lost....first i was fan of sony... Now After seeing their service.. Im very much upset..

Re: Xperia z camera problem

Jake-SonyXperia — Tue, 17 Feb 2015 04:08:03 GMT

Hi Sangmesh11,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you contact Sony Customer Care directly, as they should be able to advise what you should do next to help get this resolved. Please see the link below to contact them.

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 04:16:57 GMT

Sir,
I contacted service centre.. They are telling to replace handset with used handset and have to pay 50-70% of money... That too for used one...And addition to that they are saying if they repair waterproof seal will be lost... And it will be no longer waterproof mobile.. And cost of lens is Rs 2000. And not even once I dropped it in water... Then also camera issue... How Many times I have too pay for this mobile... And my current mobile is replaced mobile.. B'coz my first Xperia z was having charging problem..

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 04:18:37 GMT

@Sangmesh11

are you sure you went to a Xperia Service Center?

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 04:20:13 GMT

Sir..why do I say lie to you..and I'm 100 % sure...

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 04:32:01 GMT

That seems odd, did you requested a vacuum test? perhaps the reason that its not waterproof because there might be a crack on a screen.

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 04:43:19 GMT

Sir... There is no crack On screen... From few days my pics are blurr... Don't know the reason!!.. Front camera is good.. Only rare camera is facing this problem... And seriously can't spend more then this sir...

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 04:54:04 GMT

Is there any other Xperia Care center near by that you can stop by? is the lens scratched?

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 05:01:19 GMT

In my city only one service centre Sir..

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 05:04:46 GMT

I'm out of ideas, did they at least said what is the issue?

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 05:28:45 GMT

They said my camera lens is gone....So they are saying to replace it.. And my warranty period is just expired a month ago...

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 06:05:32 GMT

The camera lens? so that mean that it is scratched?

Re: Xperia z camera problem

Sangmesh11 — Tue, 17 Feb 2015 06:57:21 GMT

They are saying my lens has to be replaced and...My mobile is just 13 months... Warranty Period is over.. What to do

Re: Xperia z camera problem

Uliwooly — Tue, 17 Feb 2015 07:40:37 GMT

you could pay them to get it fixed, or you can repair it yourself, those are the only options