topic Screen cracked, touch stopped working in XPERIA archive

Screen cracked, touch stopped working

Renvespex — Mon, 18 May 2015 07:06:44 GMT

just yesterday the upper part of the phone touch stopped ! and it went from up to bottom idk how now the whole phone went crazy ?? the upper touch wont work and the lower part touching it self i cant even open the phone with the pattern ....... i tried restarting many times , removed my protictive film but still the same 😕 ..... oh and the phone had a self crack idk how the **bleep** did it get it it is a small crack you can see it with your eye but cant feel it with your hand shaped like letter v from the middle of the screen on the left to the edges of the right part ...........it in from the screen , damadged ,or the phone just went crazy ??????????.........some one help me before i go crazy

Re: my phone just gone crazy !!!!!!!!

Phy — Mon, 18 May 2015 07:54:12 GMT

Contact Sony Xperia Support the reason the screen doesn't work is because of the crack.
http://support.sonymobile.com/global-en/contactUs/

Re: my phone just gone crazy !!!!!!!!

Renvespex — Mon, 18 May 2015 11:47:56 GMT

the problem is the support isnt reachable in my country ....or hard to reach

Re: my phone just gone crazy !!!!!!!!

Rickard — Mon, 18 May 2015 14:02:46 GMT

I'm very sorry to hear that.

As Phy says, this has to do with the damage on your phones display and you need to contact your local support team or a service location for assistance. I see that you sent your local support team an email today. Please allow them some time to respond.

In case you want to make a backup of your phone you can connect a computer mouse to thye phone using an USB OTG cable and unlock the screen.

I took the liberty of changing the topic to describe the issue.

Re: my phone just gone crazy !!!!!!!!

Renvespex — Mon, 18 May 2015 18:55:14 GMT

well, i cant back up now 😕 touch fully stopped ,too bad ...goodbye my 8 months pics im from egypt btw .

so is it the touch i should replace or the full screen ?!

Re: my phone just gone crazy !!!!!!!!

Rickard — Tue, 19 May 2015 14:16:29 GMT

As long as you can see the phones display you can connect a mouse to the phone using an OTG-cable. You can then unlock the phones display using the mouse instead or the touchscreen which is not working.

Yes, the service location needs to replace the display if it's broken.