topic Re: contacts crashed in XPERIA archive

contacts crashed

AndreiP — Thu, 26 Mar 2015 11:12:20 GMT

Hi everyone. I have an xperia zip 2, and I am experiencing a problem with my contacts app. It crashed, I have no contacts and I cannot make calls but I can receive them. I closed the app, cleared the cache, still nothing. What can I do?

Re: contacts crashed

Thommo — Thu, 26 Mar 2015 11:14:58 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: contacts crashed

Jake-SonyXperia — Fri, 27 Mar 2015 01:21:30 GMT

HI AndreiP,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Did you also clear the data from the Phone and Contacts apps? clearing the Cache is fine, however you may not be able to resolve this issue with just clearing the Cache make sure to Clear the data on the app.

Let us know how you get on.