topic Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock) in XPERIA archive

Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Sun, 15 Feb 2015 14:50:30 GMT

I'm a new owner of Xperia Z3 Compact and I have noticed a problem when launching camera. The app itself works perfectly well but when trying to launch camera from locked phone (screen locked with symbol) it shows only black screen with error message that camera app it unaccessible. After removing lock screen protection both camera symbol on lock screen and dedicated camera button works as intended. Is it supposed to be that way? On my previous phone I could launch camera app without unlocking screen but couldn't access any other parts of the phone. I'd love to have it working the same way here especially with the dedicated camera button.

Hoping for a fast answer.

Regards

Huma

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Sun, 15 Feb 2015 14:53:36 GMT

Try settings-apps-all-camera,force stop and clear data.Restart and check again.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Sun, 15 Feb 2015 15:32:34 GMT

@alexdon: Tried that already (few times) with no effect.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Sun, 15 Feb 2015 15:34:56 GMT

Do you have any task killers? Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Mon, 16 Feb 2015 07:34:06 GMT

Yes I'm using a task killer (Clean Master) but I have checked the camera after uninstalling it (and rebooting) but nothing changed. I also checked the safe mode You suggested and it worked. In safe mode camera is working as intended. Now my problem is how to identify the problematic app. Any easy way for that, as checking them one by one will take forever. I already uninstalled some apps that I know off they use camera but with no effect.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Mon, 16 Feb 2015 13:15:22 GMT

Antivirus? Battery saver? Maybe some camera enhancements?

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Mon, 16 Feb 2015 14:19:25 GMT

No antivirus, no battery saver. Camera enhancements - only those automaticly installed on the phone from Sony. I basicly only use apps from big developers like Facebook, Instagram, Twitter, Feedly, Pocket etc. No weird 3rd party apps doing nothing.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Mon, 16 Feb 2015 14:32:02 GMT

So now back in normal mode still having issues?

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Mon, 16 Feb 2015 19:04:36 GMT

Unfortunatelly yes. It works fine in safe mode. After rebooting to normal problem appears instantaneous.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Mon, 16 Feb 2015 19:07:24 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Mon, 16 Feb 2015 19:58:44 GMT

I hoped for some less destructive solution. I bought the phone few days ago and spent several hours setting everything up and now I'm supposed to delete it all. I think I can live without that camera access for some time and then check Your solution. Thanks for help. Will get back after checking it out.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Mon, 16 Feb 2015 20:02:35 GMT

Keep us updated though,sorry about the issue. It is 3rd party related.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Mon, 16 Feb 2015 20:06:48 GMT

So if it's 3rd party problem and it's fine on safe mode wouldn't removing that problematic app solve the problem?

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Mon, 16 Feb 2015 20:09:40 GMT

It should but which is that app? You don't seem to be able to find it.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Tue, 17 Feb 2015 16:33:27 GMT

So far, no. But I will keep trying. I'd like to avoid the possibility I will erase the phone (repair it) and then install the apps just to find myself in the same place I'm at the moment.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

_alexdon_ — Tue, 17 Feb 2015 16:36:00 GMT

Good luck.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Huma22 — Tue, 17 Feb 2015 21:09:08 GMT

Thank You.

Re: Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Denisse11 — Wed, 18 Mar 2015 10:41:51 GMT

Did you fix It? I have just the same problem