topic Re: restart continously/ PLEASE HELP in XPERIA archive

restart continously/ PLEASE HELP

Dinesh305 — Fri, 13 Feb 2015 15:36:27 GMT

PLEASE HELP, SP RESTARTS CONTINOUSLY.. BUT WHEN RESTARTING ALSO WHEN LOADING THAT XPERIA FIRE IMAGE OR GIF KINDA THING IT HANGS THERE ITSELF.. AGAIN RESTARTS.. EVEN IF IT LOADS TO THE LOCK SCREEN , TOUCH IS NOT WORKING.. AFTER SOMETIME IT AGAIN RESTARTS..

PLEASE HELP.. WHAT TO DO.. :(:(:(

Re: restart continously/ PLEASE HELP

Thommo — Fri, 13 Feb 2015 15:40:34 GMT

Try removing the Sim card and testing and if that fails then

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: restart continously/ PLEASE HELP

Thommo — Fri, 13 Feb 2015 15:40:57 GMT

and if the above fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: restart continously/ PLEASE HELP

Uliwooly — Fri, 13 Feb 2015 21:27:36 GMT

You could remove both SD and SIM cards and boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: restart continously/ PLEASE HELP

Uliwooly — Fri, 13 Feb 2015 21:28:20 GMT

Don't forget to backup

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355