topic ringtone not working in XPERIA archive

ringtone not working

UsmanJamil — Tue, 24 Mar 2015 15:21:50 GMT

hellow support

i have anroid 4.3 on my xperia m.

issue is that when i recieve any call ringtone not works.

i checked my setting completely and all settings/volumes are ok.

please help me to fix this issue,

regards

Re: ringtone not working

Uliwooly — Tue, 24 Mar 2015 15:42:51 GMT

Are you using the preloaded ringtones or your own ringtones? does the loudspeaker work at all?

Re: ringtone not working

_alexdon_ — Tue, 24 Mar 2015 17:07:26 GMT

Settings-apps-all,tap on settings (3 dots) and reset app preferences. Set up your ringtone and check.

Re: ringtone not working

Jake-SonyXperia — Wed, 25 Mar 2015 00:24:04 GMT

Hi UsmanJamil,

Discussion Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

What happens when you get SMS or App alerts, do you get a notification sound, or is this only related to Ringtones for calls.

Re: ringtone not working

UsmanJamil — Wed, 25 Mar 2015 17:40:34 GMT

thanks for reply,
other tones are working perfectly, problem is just with ringtone, i dont have installed any third party ringtone app.
please help
thanks again

Re: ringtone not working

UsmanJamil — Wed, 25 Mar 2015 17:45:46 GMT

other all notifications are working normally.

Re: ringtone not working

_alexdon_ — Wed, 25 Mar 2015 21:26:12 GMT

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008