topic Re: top screen not responding in XPERIA archive

top screen not responding

sdshakya — Thu, 14 May 2015 20:16:59 GMT

I bought Z3 abt 2 months ago from a local dealer shop, they import Sony products from Dubai, as they say! So, I went swimming nd the I got droplets of water on my phone, I had checked the seals, they shut tight. I went to the shop, have a friend working there. So I told him what happened, and some other guy working there tells me, Its not waterproof its just water resistant u can't go swimming with it. So as he said is Sony fraud? I have used many other Sony products they are at the best quality. This other guy just doesn't want me to get warranty I think. Anyway so I gave the phone to my friend he said he' ll try to get the warranty for it. I bought the phone with warranty n yet he says he'll try. After a few days I called him to know whats happening, he said my phone is sent to Dubai for warranty. A few days later he says my phone is water damaged, everything is working fine but the top of the screen abt 150 pixels isn't responding. He said they'll try to change the display n see if it works. He also said I have to pay for it if it works. Lastly got my phone few days back, display isn't changed, top of the screen isn't working. Back panel seems badly pasted. I don't think the official Sony centre would do this kind of unclean job. I haven't paid any money, he said it cannot be fixed. So I just want to know if what I'm saying is wrong or right. As I live in Nepal, I don't think theres a official dealer or a service centre. So my questions are,
Is there a way to know if my phone was really sent to the Dubai service centre?
Do I get warranty for it or not?
Is my phone fixable?

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 20:22:45 GMT

I'm sorry to hear that, the phone it's waterproof but you shouldn't swim with it, as its waterproof with fresh water not chlorine.

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 20:23:32 GMT

Just wondering was it your local Xperia care Center or a different location?

Re: top screen not responding

sdshakya — Thu, 14 May 2015 20:24:24 GMT

I don't think theres any Xperia care centre here in Nepal. Or is there?

Re: top screen not responding

sdshakya — Thu, 14 May 2015 20:26:33 GMT

By swimming I din't mean I was swimming with the phone all the time. I wanted to take pictures under water as the Sony says duh! Shot abt 4-5 photos. Then Wanted to try the 4k video underwater. After that I saw droplets on the back lens.

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 20:46:39 GMT

How deep underwater were you?

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 20:47:29 GMT

In other words the ppl that repaired your phone aren't from Sony?

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 20:48:22 GMT

http://support.sonymobile.com/global-en/contactUs/

Re: top screen not responding

Curnow1 — Thu, 14 May 2015 20:58:36 GMT

Hi, im 15 although i know much for my age about phones. However do you mean by imported that it was bought it dubai and the phone is registered in dubai so the warrenty is only available in dubai?

Ypu need to send the phone to the official sony center where the device is bought from. If you bought it in dubai you need to send the phone to dubai because sony doesn't offer a international warrenty.

Don't give the phone to any shop as they cant do any servicing.

Also do you own the original warrenty? every device must have a warranty inside of the box, if it doesn't it could be a device that isnt new and was used or is illegal.

What to do,

Contact any sony service and ask where can you send your phone to

Try visiting www.sonynepal.com and finding any number

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 21:02:33 GMT

I agree with curnow1 there's no international warranty, and since someone else that might not be Sony opened the device perhaps Sony won't repair it.

Re: top screen not responding

sdshakya — Thu, 14 May 2015 21:33:55 GMT

It was abt 3ft. The phone never touched the pool floor. About repairing, the shop I bought from is not official dealer of Sony, they sell all kind of phones from different companies. I gave them the phone they said they sent it to Dubai to claim the warranty.
Is there a way to know which country was this phone manufactured with serial no. Or imei no.? Or us there a way to know if this phone was sent to Dubai or not.

Re: top screen not responding

Uliwooly — Thu, 14 May 2015 21:50:15 GMT

Contact Sony directly, I already gave you the link

Re: top screen not responding

sdshakya — Thu, 14 May 2015 22:00:48 GMT

Yup just sent anemail to support site in India. Closest country to mine, maybe they can help.

Re: top screen not responding

sdshakya — Thu, 14 May 2015 22:15:37 GMT

If I get a proof from Sony that they haven't received the phone for repair, I'll b able to talk to the shop owner. I will know if they are fraud or not.

Re: top screen not responding

Uliwooly — Fri, 15 May 2015 00:07:27 GMT

@sdshakya

Keep us updated but it'll be better if you call them.

Re: top screen not responding

sdshakya — Fri, 15 May 2015 04:26:54 GMT

Yea ok. I'll let you guys know how this will turn out.

Re: top screen not responding

sdshakya — Mon, 18 May 2015 11:30:52 GMT

Well I the support team couldn't find out anything as they don't have vast info on other countries. Checked out UAE site, couldn't send form for support.

Re: top screen not responding

sdshakya — Mon, 18 May 2015 11:32:16 GMT

I guess the only way for me to repair this phone is by going to Sony at Kathmandu, but the warranty won't be valid here.

Re: top screen not responding

Uliwooly — Tue, 19 May 2015 22:58:54 GMT

@sdshakya

Sorry to hear that.

Re: top screen not responding

sdshakya — Wed, 20 May 2015 01:29:19 GMT

Got mail yesterday stating they could help me out. So now all I need is some detailed information about where n when the phone was sent for the warranty. Due to recent earthquakes at my area, the shop is closed. So I need to eait for sometime.
Will update again if anything comes up.