topic Re: video recording and playback problems in XPERIA archive

video recording and playback problems

RobGuest1 — Thu, 14 May 2015 16:35:40 GMT

I can only asume these 2 issues are somehow linked, when I try to watch a video on Facebook I get an error "the video cannot be played, an unknown error occured, if I open the same video in youtube, I just get a black screen, a reboot will fix it for a little while but not long, when I get the error, it will not let me record video with the camera either, just says camera is not available as soon as I hit record, mines a z2 and the problem only started since the lollipop update, if I reboot, I can watch videos and record video, after a while both errors return, its getting very annoying.

Re: video recording and playback problems

Uliwooly — Thu, 14 May 2015 16:37:23 GMT

@RobGuest

Boot on safe mode and see if you are able to watch the videos

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

also, how slow/fast is your connection?

Re: video recording and playback problems

RobGuest1 — Thu, 14 May 2015 17:13:52 GMT

Thanks for the fast response. Am in safe mode now, will need to give it a while before I will know if the problem is still there, I have a 156mb Internet connection so its definitely not caused by slow connection

Re: video recording and playback problems

Uliwooly — Thu, 14 May 2015 17:17:46 GMT

Keep us updated

@RobGuest

Re: video recording and playback problems

arthurmelgaco — Fri, 15 May 2015 00:07:18 GMT

I am experiencing the exact same problem. I've also tried reboot via PC Companion.

And yes, indeed, safe mode seems to solve the issue, but I did not buy this phone to use it on safe mode all the time.

The apps installed are all simple, like facebook, netflix, instagram etc., nothing special or harmful.

Re: video recording and playback problems

Uliwooly — Fri, 15 May 2015 00:14:57 GMT

@arthurmelgaco

If it works fine while on safe mode then it's an act acting up and it was NOT an app that was preloaded but an app that you downloaded/installed.

Re: video recording and playback problems

arthurmelgaco — Fri, 15 May 2015 03:11:40 GMT

Yes, I know, but as I said I only installed regular apps that EVERYONE else installs, such as facebook, whatsapp, netflix.. Wasn't the phone supposed to work with any "foreign" apps?

Re: video recording and playback problems

Uliwooly — Fri, 15 May 2015 03:13:22 GMT

Not EVERYONE use the same apps, if you want us to help you, you have to work with us, it could be an antivirus, taskiller, battery app, etc that its acting up.

Re: video recording and playback problems

arthurmelgaco — Fri, 15 May 2015 14:49:42 GMT

I've just desinstalled all possible stock bloatware and I freezed the other stock apps that can't be installed...

Apparently the video issues are gone.... I'm going to allow more time for a final disclosure.

Re: video recording and playback problems

Uliwooly — Fri, 15 May 2015 16:51:39 GMT

@arthurmelgaco

Keep us updated