random screen cracking

Matt_Costello — Wed, 13 May 2015 15:26:10 GMT

z3 compact - great phone - possibly one of the best I have ever had (but only for about 2 months!)

I now have a very expensive door stop as my screen, along with many others, has a full width horizontal crack across the front which, unlike most other smart phones, renders the phone unusable as the touch screen only works on the bottom half of the screen below the crack. The phone has never been dropped, mis-treated or abused. It just 'cracked' one day!

Sony seem to be ignoring this design flaw, despite it being talked about a lot online.

https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=z3%20screen%20cracking

They have flat refused to repair or replace the phone so back to Samsuung I guess! Shame as I always used to get Sony kit, then stopped until the z3 arrived so though I would give them a try again.

Re: random screen cracking

Uliwooly — Thu, 14 May 2015 01:31:57 GMT

@Matt_Costello

Sorry to hear about your issue but you have to contact your local Xperia Care as this is a user based forum

http://support.sonymobile.com/global-en/contactUs/

Also, check Samsung's forum and look for cracked screens.

topic Re: random screen cracking in XPERIA archive

random screen cracking

Re: random screen cracking