topic Re: Error! Camera not Available! xperia z2 in XPERIA archive

Error! Camera not Available! xperia z2

jefflira01 — Mon, 09 Feb 2015 23:46:11 GMT

help me with this problem:

Error

camera not available

my phone xperia z2

Re: Error! Camera not Available! xperia z2

Jake-SonyXperia — Mon, 09 Feb 2015 23:48:25 GMT

Hi jefflira01,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try clearing the applications data.

Menu > Settings > Apps > All > Camera > Clear Data.

Let us know how you get on.

Re: Error! Camera not Available! xperia z2

jefflira01 — Mon, 09 Feb 2015 23:55:24 GMT

did not work

problem to be continued

please help

Re: Error! Camera not Available! xperia z2

Jake-SonyXperia — Mon, 09 Feb 2015 23:59:53 GMT

You could try using the handset in Safemode to see if the issue continues.

Safemode instructions

let me know if the camera works in this mode.

Re: Error! Camera not Available! xperia z2

jefflira01 — Tue, 10 Feb 2015 00:03:34 GMT

problem continue in safe mode

Re: Error! Camera not Available! xperia z2

Jake-SonyXperia — Tue, 10 Feb 2015 00:19:19 GMT

I would then suggest first trying a software repair on the handset, however you are best to perform a backup.

Backup Instructions

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Error! Camera not Available! xperia z2

jefflira01 — Tue, 10 Feb 2015 00:27:27 GMT

the repair didn't work

Re: Error! Camera not Available! xperia z2

jefflira01 — Tue, 10 Feb 2015 00:33:31 GMT

help me to fix

Re: Error! Camera not Available! xperia z2

Jake-SonyXperia — Tue, 10 Feb 2015 00:51:46 GMT

Failing the above step, unfortunately this sounds like hardware, I can only suggest that you contact Sony Mobile Customer Care directly for further help.

http://support.sonymobile.com/global-en/contactUs/

I do apologize for the inconvenience this may cause.

Re: Error! Camera not Available! xperia z2

_alexdon_ — Tue, 10 Feb 2015 08:39:11 GMT

Before you send the device into service,try to disable google now.