topic Re: Z3 screen problem after last update in XPERIA archive

Z3 screen problem after last update

bobbyl — Mon, 09 Feb 2015 22:05:57 GMT

Hi! After last update my screen doesn't respond when I touch the right hand side of the screen. The only way to type text is in horizontal position. When I try to draw with Sketch app, there was a vertical line in the right side that don't respond on my touch and stays blank. I didn't drop the phone, glove mode is not on, e.t.c. Any ideas?

See the image that I made using my Sketch app:

Re: Z3 screen problem after last update

Uliwooly — Mon, 09 Feb 2015 22:28:54 GMT

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z3 screen problem after last update

bobbyl — Mon, 09 Feb 2015 22:36:28 GMT

Thanks, but I already done that using PCC. The problem is still here. I see that many users in the forum have the same issue. Is it hardware or software problem?

Re: Z3 screen problem after last update

Uliwooly — Mon, 09 Feb 2015 23:23:04 GMT

That might be a hardware issue, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Z3 screen problem after last update

bobbyl — Mon, 09 Feb 2015 23:27:51 GMT

I'm in Bulgaria and Sony support here is not what you expect. Thanks anyway!

Re: Z3 screen problem after last update

bobbyl — Tue, 17 Feb 2015 18:17:37 GMT

Hi again! It was a hardware problem. Our official service change my old phone with new one. Thanks for your help!

Re: Z3 screen problem after last update

stockyvillage — Tue, 17 Feb 2015 19:02:34 GMT

@bobby glad you got it sorted