topic Re: battery not charged in XPERIA archive

battery not charged

shahnam — Fri, 17 Apr 2015 05:03:33 GMT

I have sony z1 when charging, message show the connected power source is not sufficient the battery is discharging faster than it is charging. Minimize your device usage while charging

Re: battery not charged

SophiaW — Fri, 17 Apr 2015 07:02:15 GMT

Hi shahnam

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What power source are you using and are you using a sony cable?

Re: battery not charged

shahnam — Fri, 17 Apr 2015 07:13:09 GMT

Yes I use sony cable.

Re: battery not charged

_alexdon_ — Fri, 17 Apr 2015 07:21:00 GMT

What about the adapter? Is it an original one?

Re: battery not charged

shahnam — Fri, 17 Apr 2015 08:04:07 GMT

Yes it is original, I read forum install kitkat update to fix this bug

Re: battery not charged

_alexdon_ — Fri, 17 Apr 2015 10:27:58 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).