topic Re: hola! hey! in XPERIA archive

Re: hola! hey!

sonyZ3DF — Wed, 13 May 2015 00:02:36 GMT

All right. My cellphone doesn't vibrate and I just bought it so it's not like I dropped it or anything. It doesn't vibrate even when someone gives me a call or when I get a Whatsapp message. Also I'm sure that in the settings it says that it should vibrate. I don't have time to take it to the fabric or my cellphone company so please: HELP! Sorry for bad English 💁

Re: hola! hey!

SophiaW — Wed, 13 May 2015 00:06:40 GMT

Hi sonyZ3DF, welcome to the community!

You could try doing a software repair on your phone to see if that resolves the issue - otherwise perhaps take it back to the retailer who you purchased it from to see what assistance they can provide.

If you decide to try running a software repair, heres how you can do it:

Firstly you will need to download PC Companion or Bridge for Mac.

Backing up your handset using PC

1. Go to Support to install PC Companion on a Windows computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.

Backing up on Bridge for Mac

1. Under Manage Media there should be an option that says back up your Xperia device, click here and the rest of the instructions will be on-screen.

Running the software repair on PC Companion

1. Open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Running the software repair on a Mac

1. Click Xperia at the top of the screen

2. Click Repair my Xperia Device

3. Follow the rest of the on-screen instructions

Hope this helps!

Re: hola! hey!

Phy — Wed, 13 May 2015 00:07:53 GMT

Boot on safe mode and check if the phone vibrates

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: hola! hey!

Phy — Wed, 13 May 2015 00:09:14 GMT

If you still have the same problem you can try and repair your phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: hola! hey!

Phy — Wed, 13 May 2015 00:10:10 GMT

If that doesn't work then you should Contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/