topic Re: Xperia Z2 screen issue in XPERIA archive

Xperia Z2 screen issue

hinosuke — Tue, 12 May 2015 13:44:43 GMT

My cellphone is currently showing me no image, but the touch works. The issue started on saturday( i didn't drop the phone or got it into water or anything other than the usual use) i went to lockout the screen and i didnt see any image after a few seconds the screen started showing image no issues. but today when i woke up i went to check the cellphone and the screen didnt show image at all no matther how much time has pass.

Do i need to look for a replacement or should i take it to a tech if is something with the flex? the model is D6503

Re: Xperia Z2 screen issue

Qatrium — Tue, 12 May 2015 14:48:00 GMT

I'd suggest performing a phone repair first via PC Companion or Mac Bridge, may be it's a software issue. You need to back up your data first as it will wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Xperia Z2 screen issue

Uliwooly — Tue, 12 May 2015 16:10:58 GMT

If PCC doesn't work then contact your local Xperia Care @hinosuke

http://support.sonymobile.com/global-en/contactUs/

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355