topic Re: calling in XPERIA archive

calling

yulka78 — Sun, 08 Feb 2015 12:45:21 GMT

I have my compact z1 for 5 months. Recently while on a call it starts calling random people from my contacts trying to merge calls and i cannot stop it once it starts calling during an ongoing call. Also the power/sleep button on the side is not responding unless i press it with force and for a long time then only offering power off optrion.

Re: calling

_alexdon_ — Sun, 08 Feb 2015 12:47:07 GMT

Boot in safe mode,check if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: calling

Jake-SonyXperia — Sun, 08 Feb 2015 23:44:58 GMT

Hi yulka78,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

This sounds like it is related to software to be honest, I would suggest performing a backup of your content and then performing a software repair on the device.

Backup Instructions

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Let us know how you get on.