topic Re: Low speaker volume since Android "upgrade" in XPERIA archive

Speaker issue

Nirw — Thu, 16 Apr 2015 19:45:32 GMT

I am very disappointed of my xperia z3 speaker. I can't use it..
It became worse after lollipop update.
What should I do????

Re: Speaker issue

Thommo — Thu, 16 Apr 2015 20:04:25 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Speaker issue

Jake-SonyXperia — Fri, 17 Apr 2015 02:15:48 GMT

Hi Nirw,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

If the issue continues after performing a software repair, and just continues to get worse, then I suggest contacting Sony Mobile within your region, as they should be able to help point you in the right direction.

You can use my signature below to find contact details if required.

let us know how you get on.

Re: Speaker issue

Nirw — Fri, 17 Apr 2015 03:42:32 GMT

Tjank you very much, do you know of the sony companion back up will back also all my home screen items and shortcuts?

Thanks

Re: Speaker issue

Jake-SonyXperia — Mon, 20 Apr 2015 00:46:40 GMT

Hi Nirw,

The backup will allow settings and themes to be backed up, however no apps can be backed up so shortcuts will not stay as they did prior.

I hope this helps.

Re: Speaker issue

Nirw — Mon, 20 Apr 2015 03:58:34 GMT

Hi
The system repair didn't work.

It is really disappointing...

I don't want to root the device...

Nir

Re: Speaker issue

Jake-SonyXperia — Mon, 20 Apr 2015 04:07:33 GMT

In such a situation, I can only advise that you contact Sony Mobile within your region as this may possibly be related to hardware.

Use my signature below to find the appropriate contact details for your region.

I am sorry for this inconvenience.

Re: Speaker issue

Tangent — Tue, 21 Apr 2015 06:39:33 GMT

Did Sony Xperia support team actually try to tried to solve the problem for your customers? I'm one of the Sony fans, I never user any smartphone brands other than Sony. I can provide you the IMEI number for the phone I had used before to show you I am a loyal Sony customer. I bought Xperia Z3 less than a month, after 2 weeks I realize the speaker not as loud as before and I did troubleshoot it using PC Companion > Repair device for twice and the problem still exist.Finally I decided to pass to service center, they said they will help me check. Next day I call, they helped me to replaced the loudspeaker and they still waiting to the last part, the back cover glue or something like sticker to stick back the back cover in order to keep the waterproof feature. The component for the back cover take ETA of TWO WEEKS time. What phone should I used in this two weeks? Is this the service Sony provide to customers? I have contact Xperia Support Malaysia. Problems did not solve. I am sure Sony losing one loyal customer today.

Re: Speaker issue

Jake-SonyXperia — Wed, 22 Apr 2015 02:16:18 GMT

Hi Tangent,

I am sorry to hear about the issues you have had with the device. In such a case we are unable to provide an outcome, this can only be done by Sony Mobile within your region.

I can only suggest you contact them again to clarify if another outcome is possible.

I do apologize for the inconvenience this may cause.

Low speaker volume since Android "upgrade"

Kyrea — Thu, 14 May 2015 05:09:52 GMT

Hi all, hoping someone can help... Ever since the Android "upgrade" a few weeks back (an all round disaster imho but that's another story!) the speaker volume on.my z3 compact has been so low that I can't hear a conversation unless I am in a completely quiet room. Have tried all the volume settings but hadn't helped. Is there a fix for this? I really don't have time to trek into town to a shop but the phone is as good as useless as it is!

Re: Low speaker volume since Android "upgrade"

Uliwooly — Thu, 14 May 2015 05:12:49 GMT

@Kyrea

Reinstall the latest update with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Low speaker volume since Android "upgrade"

Tempura — Sun, 17 May 2015 03:58:07 GMT

@uliwooly wrote:
@Kyrea
Reinstall the latest update with PCC and report back
PC Companion (PCC)
Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

The PC "repair my phone/tablet" update don't work. Still the same music, games and ringtone/notification got volume issue. Use to be able to use only half and its quite loud and only use max from time to time for certain things. Now at max it sound like around 1/3 or 1/4 setting. My current build update is 23.2.A.1.62.

Re: Low speaker volume since Android "upgrade"

Uliwooly — Tue, 19 May 2015 23:13:28 GMT

@Tempura

are you referring to playing music through walkman/music app or third party apps?

Re: Speaker issue

Ultraman1966 — Tue, 21 Jul 2015 14:45:21 GMT

I have same issue, the loudspeakers are at half what they used to be pre lollipop for games and media. Notifications seem ok.