topic Re: Gmail sync problem in XPERIA archive

Gmail sync problem

rahulkapadiya1 — Tue, 12 May 2015 03:36:49 GMT

I am unable to sync contacts, Gmail and calendar. I tried to delete Google account, reboot and then make sign in again but still problem is same. When I open Gmail it keeps giving message that "getting your messages" but never loads. One more thing I would like to ask is what is hearing aid feature in Sony Xperia e3 dual?

Re: Gmail sync problem

Uliwooly — Tue, 12 May 2015 03:41:44 GMT

@rahulkapadiya1

How fast is your connection?

Re: Gmail sync problem

Phy — Tue, 12 May 2015 03:43:17 GMT

Boot on to safe mode and check it again

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Gmail sync problem

Jake-SonyXperia — Tue, 12 May 2015 03:49:28 GMT

Hi rahulkapadiya1,

Welcome to the community,

In regards to the hearing aid option, I can advise that this is for the hearing impaired, it allows hearing aids to connect to the device, supplying them with the ability to hear on calls.

In regards to the Gmail sync, was this happening prior or only just started?

I hope this helps.

Re: Gmail sync problem

rahulkapadiya1 — Tue, 12 May 2015 04:54:03 GMT

It was working great before but when I deleted the Google account and re sign in, this problem occurred

Re: Gmail sync problem

Jake-SonyXperia — Tue, 12 May 2015 05:00:31 GMT

Can you try the safemode mode boot as suggest above and let us know how you get on?

Re: Gmail sync problem

rahulkapadiya1 — Tue, 12 May 2015 11:25:40 GMT

Yes I tried safe boot mode but when I boot into safe mode ui stops constantly I keep getting error that Xperia home has stopped ui has stopped if I open settings then setting has stopped in short nothing is accessible in safe mode

Re: Gmail sync problem

Phy — Tue, 12 May 2015 18:26:07 GMT

Try repairing your phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Gmail sync problem

Jake-SonyXperia — Wed, 13 May 2015 01:00:40 GMT

here are the instructions on how a Software repair is done.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Gmail sync problem

rahulkapadiya1 — Wed, 13 May 2015 03:58:03 GMT

Would it delete any of my data or settings?

Re: Gmail sync problem

rahulkapadiya1 — Wed, 13 May 2015 03:59:13 GMT

What is tty feature in call settings

Re: Gmail sync problem

Phy — Thu, 14 May 2015 18:41:10 GMT

Yes it will

Re: Gmail sync problem

Phy — Thu, 14 May 2015 18:41:22 GMT

TTY Settings allow Text Telephone devices (TTYs) to be enabled so that deaf and hard of hearing customers can use the telephone by utilizing a visual, instead of auditory, mode of communication.

Re: Gmail sync problem

Jake-SonyXperia — Fri, 15 May 2015 00:54:52 GMT

@rahulkapadiya1

You can use PC Companion to backup the device before you do a software repair, when inside PC Companion simply navigate to the Backup/Restore section to perform this task.