topic Re: Xperia C4 rebooting frequently in XPERIA archive

Rebooting Frequently

Abhinav- — Sat, 04 Jul 2015 17:00:29 GMT

I have purchased Xperia C4 Dual yesterday. Its not even 24 hours and device has started showing the abnormal behaviour. It keeps on reebooting after some time, when i attempt to make calls, install new app or use some app. Help me fixing it please.

Re: Rebooting Frequently

Uliwooly — Sat, 04 Jul 2015 17:02:29 GMT

@Abhinav-

it could be the SIM card, remove the SIM card and use the phone w/o it for few minutes, if it doesn't reboot then you need a new SIM card, make sure to buy the CORRECT size, don't trim/cut it.

Re: Rebooting Frequently

Abhinav- — Sat, 04 Jul 2015 17:07:42 GMT

If sim size is an issue then it must have affected the calling. But i am recieveing calls perfectly.

Re: Rebooting Frequently

Uliwooly — Sat, 04 Jul 2015 17:11:24 GMT

@Abhinav-

You are not, since the phone turns off, I'm assuming that you trimmed fit the SIM card

Re: Rebooting Frequently

Uliwooly — Sat, 04 Jul 2015 17:12:37 GMT

@Abhinav-

Try this

turn on the screen > unlock the phone > open the SIM card cover/flap > move the SIM card > what happen?

Re: Rebooting Frequently

Abhinav- — Sat, 04 Jul 2015 17:19:05 GMT

It displayed the message: "Sim Card removed"> "Restarting">Shutting Down.

Re: Rebooting Frequently

Uliwooly — Sat, 04 Jul 2015 17:28:24 GMT

@Abhinav-

Can you answer my question, Do you have a NANO SIM card or did you trimmed a regular SIM card?

Re: Rebooting Frequently

Abhinav- — Sat, 04 Jul 2015 17:34:37 GMT

I get it trimmed.

Re: Rebooting Frequently

Uliwooly — Sat, 04 Jul 2015 17:38:56 GMT

@Abhinav-

Get a brand new NANO SIM card and report back.

Re: Rebooting Frequently

Abhinav- — Sat, 04 Jul 2015 17:40:05 GMT

Sure. Thanks

Re: Rebooting Frequently

Abhinav- — Sat, 18 Jul 2015 16:13:32 GMT

Problem still persists. I ahve changed the Nano sim but it keeps on rebooting every now and then.

Please Help.

Xperia C4 rebooting frequently

Abhinav- — Wed, 05 Aug 2015 23:48:48 GMT

My phone was rebooting very oftenly
So I have got my phone repaired from service center, they changed the mother board

But the problem started again with my new repaired phone.

My observation: it works well on normal data but when I connect to WiFi it starts rebooting often

Please suggest what to do next.

Re: Xperia C4 rebooting frequently

Uliwooly — Wed, 05 Aug 2015 23:56:10 GMT

@Abhinav-

Contact your local Xperia Care again.

Re: Xperia C4 rebooting frequently

xavinux — Thu, 06 Aug 2015 13:41:11 GMT

Hi @Abhinav-

I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful.

I'm at disposal for any question.

Best Regards,