topic Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067 in XPERIA archive

PC Companion error: cannot install sony mobile upgrade engine 0x80070067

slillian — Fri, 06 Feb 2015 13:31:06 GMT

This error showed up when I was trying to upgrade the system for z3c. I tried installing the engine manually (Sony_Mobile_Update_Engine_Setup-2.15.2.201501291105.exe) but also failed. The error message said "Access control error (inherit): Invalid filesystem path missing".

Any idea on how to fix this? Don't want to miss the upcoming Lollipop.

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

Thommo — Fri, 06 Feb 2015 14:07:35 GMT

You need to uninstall Pc Companion and then re-install it as there appears to be an issue with the installation and it looks like files needed can't be found in the program path ie: C Drive then program files etc

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

slillian — Fri, 06 Feb 2015 14:18:55 GMT

I have already tried reinstalling but it didn't work. Maybe I wasn't thorough enough?

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

Thommo — Fri, 06 Feb 2015 14:30:53 GMT

Uninstall again and use a program like Ccleaner to clean the registry of any redundant registry left behind then reboot and re-install it and test

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

slillian — Sun, 08 Feb 2015 03:39:56 GMT

Thanks for the advice but the same error still came up. Borrowed a friend's laptop and updated successfully. Wonder what's wrong with mine though...

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

Tommot — Fri, 10 Apr 2015 21:02:27 GMT

Hi,

I have got the same problem. I did a PC Compagnion reinstall and the ccleaner registry cleanup incl. reboot. The Problem persists. Any suggestions?

Thx

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

lokodo — Fri, 10 Apr 2015 23:37:42 GMT

Yes, i suggest you try to another pc. Maybe key regystry is corrupt and ccleaner is a lamer and useless software. The Best way is to search manually all key with regedit command but only expert can. Try on another pc and then tell us.

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

BigL_76 — Thu, 16 Apr 2015 19:43:05 GMT

Thanks a lot Sony, for taking me back to the bad old Nokia brick days. Update only via PC, REALLY? Wouldn't be that bad if it actually worked, getting same issue as described above, tried reinstalling, no joy. Why not just offer OTA like all other brands...

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

Ael — Sat, 18 Apr 2015 02:12:55 GMT

Looks like it is trying to create files in a path that doesn't exist.

"Profiles\..."

Still haven't figured out where that is so I can ensure the folders are there.

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

BigL_76 — Sat, 18 Apr 2015 10:59:55 GMT

I tried another PC which didn't work either but instead of the above error it said cannot connect to server, tried a few times with no luck, same error. Right now it's downloading the udpate on that second pc. No idea why it would work on one and not the other, both windows 7 (first one home, second pro), with same firewalls, settings etc. OTA would have been so much easier, and strangely enough a friend who has the z3 compact on the same network was able to do it via OTA. What gives sony

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

ag3nt0range — Sat, 25 Apr 2015 02:52:56 GMT

Remove any JAVA runtime, JRE Home existing from your machine. restart and install again. Works for me.

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

digeetal — Thu, 01 Oct 2015 15:15:32 GMT

That's what happens when developers use their own install programs and not for example Windows Installer....

The issue is that the setup program tries to create folders in a different location than the one provided by the user n the window. Doesn't matter where I wanted the program to be installed and what was the folder name - the setup program tried to create folders always on my root folder of my C drive.

Anyways - the solution for me was:

1. manually create folders C:\Sony Mobile\Update Engine

2. start the installer again

and it worked straight away!

That was very frustrating.

@Sony - please repair this stupid issue in your installer..or better - please fix PC Companion first so noone was forced to use this additional update utility

Re: PC Companion error: cannot install sony mobile upgrade engine 0x80070067

medo1988 — Tue, 22 Dec 2015 20:45:58 GMT

Many thanks, it worked after removing JAVA