topic Re: problem with camera on z1 in XPERIA archive

problem with camera on z1

sameh86 — Wed, 18 Mar 2015 22:14:17 GMT

i have a problem with the camera it doesn't launch from the shutter key directly the camera either gives me a "camera not available" error when i unlock the phone or i have to unlock the phone to launch the camera what to do??????

Re: problem with camera on z1

_alexdon_ — Wed, 18 Mar 2015 22:20:52 GMT

Settings-apps-all-camera,force stop and clear data.Restart and check again.

Re: problem with camera on z1

Uliwooly — Wed, 18 Mar 2015 22:36:25 GMT

Does it work on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: problem with camera on z1

sameh86 — Wed, 18 Mar 2015 23:23:33 GMT

the camera launches normally after a long press of shutter key in safe mode but that's not the same in normal mode what to do???

Re: problem with camera on z1

Uliwooly — Wed, 18 Mar 2015 23:34:44 GMT

It means that's a third party app acting up, either unisntall one by one until you find the culprit or repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problem with camera on z1

_alexdon_ — Thu, 19 Mar 2015 07:28:07 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: problem with camera on z1

sameh86 — Fri, 20 Mar 2015 19:42:39 GMT

thanks guys problem solved after repair -actually it was a phone reset- but any way the camera went to launch from the shutter key as before so thanks for every contribution from everyone to help me solve the problem

Re: problem with camera on z1

_alexdon_ — Fri, 20 Mar 2015 23:27:36 GMT

Awesome.

Re: problem with camera on z1

sameh86 — Thu, 26 Mar 2015 15:38:32 GMT

the problem reoccurred and it will be tiring to perform a repair again what to do?

Re: problem with camera on z1

_alexdon_ — Thu, 26 Mar 2015 16:18:57 GMT

Stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/