topic Re: Data overage on Xperia Z3V in XPERIA archive

Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 19:43:38 GMT

According to Verizon, I've used up more than 4 Gigabytes of data in April, and already used 5 this month. I've done everything I can to restrict data usage (disable background data, turn off mobile data, and enable Extended Standby in Stamina Mode), but for some reason my Xperia is still consuming data over my cellular network! I'm at home often, and I have Wi-Fi there. I'm connected to it all the time, and I have a strong signal, so I'm not sure why my phone keeps eating through my data. Has anyone else had a problem like this? I'm about to see if I can get a replacement, but if this problem is going to happen again I'll just go back to Samsung, which is a dang shame, as I really like this phone.

Re: Data overage on Xperia Z3V

_alexdon_ — Sun, 10 May 2015 19:53:53 GMT

Why don't you set a limit and mobile data will be disabled when you cross that limit? Do you have auto updates all the time on google play?

Re: Data overage on Xperia Z3V

Curnow1 — Sun, 10 May 2015 19:59:52 GMT

I dont see a reason to replace your device. It doesn't seem faulty of the device. Like alex said, you should set a data limit. Also if you think the device is counting the dats used wrongly, try doing a software repair, it should smooth all things!

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 20:13:29 GMT

Have you sent and received a lot of MMS? (pictures or videos) not through whatsapp but through the messaging app?

@Stikymess

go to settings > data usage

what has used up your data?

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 20:25:07 GMT

That was the first thing I did after turning off Mobile Data. But even after that, I was still getting billed for data over Verizon's network that I wasn't using. Auto-Update is set for Wi-Fi only on Google Play as well. But that isn't the problem. The problem is that I'm billed for going over the plan, even though I don't use data over Cellular very often. My Xperia reads that I've used a little over 56 Megabytes of data, but I'm getting billed for using 5 Gigabytes of data. That's 3 gigs over my limit, and I just got a text warning that I'm about to roll over to a fourth data extension. Not sure what, but somewhere there's a problem on my phone and it really needs to be solved.
I haven't had this problem on my old phone. I have the same apps (half of which I haven't even opened yet), but for some reason I'm billed like this. Could a software repair fix this?

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 20:26:43 GMT

do you have a family plan?

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 20:27:23 GMT

@uliwooly
Most of it is from Android OS (@ 0.04 MBs)

Re: Data overage on Xperia Z3V

_alexdon_ — Sun, 10 May 2015 20:27:39 GMT

Well,you can try. Also location and GPS use a lot of data.

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 20:31:32 GMT

@alexdon
I disabled both of those on day 1.

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 20:32:37 GMT

@Stikymess

But do you have a family plan and/or any dongle to have data on your tablet or computers etc?

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 20:38:33 GMT

@uliwooly

I do have a family plan. But after a chat with Verizon, they sent a usage report for the account, and for whatever reason my line is apparently using all the data. No one else has gone over their share except for me.

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 20:49:14 GMT

@Stikymess

you should really contact Verizon, perhaps they think that since your phone its the main line and the other phones used up the data it shows as you using all the data.

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 20:54:25 GMT

@uliwooly

Been there, done that. They're convinced it's my line, and they have the paperwork to prove it's not an error on their part. I'm thinking there might be a bug in KitKat somewhere that's making my phone use data and it's just not registering, so I'll go through with a software repair.

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 20:58:30 GMT

Settings > data usage

Mobile data traffic

Set mobile data limit

there should be a date here, change the date to the previous cycle and report back

@Stikymess

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 21:02:29 GMT

@uliwooly

It says "about 676 MB used".

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 21:13:24 GMT

go back on 2 or 3 cycles

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 21:18:38 GMT

I've only had it for 2 cycles. Got it in late March, and the only other cycle I've had it for besides the current one (Apr 15-May 14) is the one I just read to you (Mar 15-Apr14).

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 21:20:45 GMT

That's quite odd, unless, have you factory reset your phone? or updated to lollipop recently? open google plus (app) > menu > settings > auto backup > is it on?

Re: Data overage on Xperia Z3V

Stikymess — Sun, 10 May 2015 21:24:38 GMT

It's off. I can't update to Lollipop (Verizon, not AT&T), and I've had no reason to factory reset.

Re: Data overage on Xperia Z3V

Uliwooly — Sun, 10 May 2015 21:39:37 GMT

This is really odd, but you are not alone, check this out

it seems that verizon has done this before.