topic Re: Z3 Compact blackout in XPERIA archive

Z3 Compact blackout

Qwarly — Sun, 10 May 2015 17:38:46 GMT

Hello, my Z3 compact doesn't respond to anymore.The screen is just black.But by using the camera button i can make photos . (i see them on the cloud) Even if I plug it in the computer it doesn't work. Does anybody know what to do?

Re: Z3 Compact blackout

_alexdon_ — Sun, 10 May 2015 17:42:34 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Z3 Compact blackout

Qwarly — Sun, 10 May 2015 17:45:39 GMT

Thank you very much.

Re: Z3 Compact blackout

_alexdon_ — Sun, 10 May 2015 17:47:38 GMT

You have already performed this?

Re: Z3 Compact blackout

Thommo — Sun, 10 May 2015 18:04:29 GMT

If that fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/ as it then sounds like a hardware issue and not software

Re: Z3 Compact blackout

Qwarly — Sun, 10 May 2015 18:29:20 GMT

I'm charging it at the moment.

Re: Z3 Compact blackout

_alexdon_ — Sun, 10 May 2015 18:31:49 GMT

Good. Keep us updated.