topic Re: Hi res music problem. in XPERIA archive

Hi res music problem.

Jtn — Fri, 03 Jul 2015 16:55:43 GMT

hello.

I've recently purchased the z3+ with hi res audio bundle. However, I can't seem to download the hi res albums included in the offer. When I try to download them in the xperia lounge app it says 'connection error. Unable to connect to download server. Please check your Internet connection', despite me having both a WiFi and 4g signal. I've tried uninstalling and reinstalling the latest update to the lounge app, and have tried reseting the phone and clearing the cache, but no luck. Any ideas?

Thanks a lot,
James.

Re: Hi res music problem.

Uliwooly — Fri, 03 Jul 2015 17:15:21 GMT

@Jtn

Do you have the latest Xperia Lounge app.

Re: Hi res music problem.

Jtn — Fri, 03 Jul 2015 17:48:20 GMT

Hi, yeah I have the latest app from the Google play store.

Re: Hi res music problem.

Uliwooly — Fri, 03 Jul 2015 18:54:36 GMT

@Jtn

You might want to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Hi res music problem.

TimP27 — Sat, 04 Jul 2015 10:12:42 GMT

Same problem here, I got as far as logging in and t&c's and get the same message.
My lad got a Z3 compact last month and has same problem
Has anyone ever got these downloads? .

Re: Hi res music problem.

Uliwooly — Sat, 04 Jul 2015 17:15:23 GMT

@TimP27

Have you contacted your local Xperia Care?

Re: Hi res music problem.

TimP27 — Sun, 05 Jul 2015 09:24:48 GMT

Yeah they say it takes between 24 and 72 hours from registration to get the download, but still waiting

Re: Hi res music problem.

dmaidmen — Mon, 06 Jul 2015 05:21:03 GMT

@TimP27 wrote:
Same problem here, I got as far as logging in and t&c's and get the same message.
My lad got a Z3 compact last month and has same problem
Has anyone ever got these downloads? .

Hi,

I succesfully redeemed the Hi Res audio bundle when I received my Z3+. I have downloaded the Daft Punk album along with a few of the other tracks. I'm yet to activate the Tidal membership though.

Hope you get yours sorted

Re: Hi res music problem.

TimP27 — Mon, 06 Jul 2015 12:09:05 GMT

I can get as far as accepting T&C then it say it can't connect to network.
Sony tell me to download to pc, but how can I when they are in the lounge app?

Re: Hi res music problem.

TimP27 — Mon, 06 Jul 2015 15:57:41 GMT

Not sure whether I've sorted it or Sony has fixed it.
Unintelligible the latest update, create uour account, then update, now It works. Very large files though 60-80mb so may need to use sd card for all 6 albums if you want them.all.

Re: Hi res music problem.

Covfather87 — Mon, 06 Jul 2015 22:32:24 GMT

Yes working again now..was obviously a problem with Sony's servers.

Re: Hi res music problem.

Flegie — Mon, 13 Jul 2015 14:25:02 GMT

I can't even get to downloading anything I get the Xperia lounge on and there's nowhere to download? Am I being thick because I've spoken to my provider have reset phone and loaded all back up and still no joy plz plz help me..