topic Re: screen is blank in XPERIA archive

screen is blank

farkthealias — Sun, 07 Dec 2014 00:40:01 GMT

Have xperia z3 screen has suddenly gone blank - device is fully charged - (not dropped - no water damage before you suggest this is the problem)

Can hear text notifications, can hear phone ringing but no screen

Have tried soft reset - no response not even Sony logo

I am really pissed off this phone is less than a month old - has been nothing but trouble, wish I had stuck with apple

All I need know is to be told to return to for warranty and be without phone for 7 to 10 days probably with a hard reset - so much much to having a reliable business phone. This is a MAJOR IMPACT to my business.

I need support now

Re: screen is blank

Thommo — Sun, 07 Dec 2014 01:07:42 GMT

You need to either return your device to the place of purchase or contact Xperia care but if the phone is less than a month old then in some country's you are entitled to a straight swap for faulty items http://www.sonymobile.com/global-en/support/contact-us/

Re: screen is blank

kimmberman — Mon, 21 Sep 2015 18:45:24 GMT

I've had this happen to my phone twice now (phone is only 4 months old). Both times I let the battery drain to 0% before charging it, and in the morning the phone was working properly again. Still no clue what caused the issue in the first place.