topic Re: SONY Z3 Headphone does not work..... in XPERIA archive

SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 21:14:44 GMT

So it is almost 3 weeks that I got my sony z3. for the first 2 weeks the headphone was working perfectly then it sudenly stoped working. the phone has never been droped and never been in water. when I plug in/out the headphone nothing happens, I tried 4 different headphones including the original one, 3 speakers but still no sound coming out of the headphones. I tried hard reset, clearing data on the smart connect, updating smart connect, and also I tried the pc companion uptade as well but still nothing happening. however, when i installed the soundabout and force the phone to play from the headphones it worked but only when the soundabout is running on the background the headphones worked. thus, that means it is not a hardware issue it a software issue.

I decided to contact sony for warranty but they told me I need to ship the phone and the proccess will take aound a month!!!!!!! really a $750 phone needs a repair after 3 weeks of usage and the funny part is I only owned this phone for 3 weeks but it needs a repair time for one month.

really really disapointed. please help if anyone having the same issue.

Re: SONY Z3 Headphone does not work.....

Uliwooly — Wed, 28 Jan 2015 21:19:38 GMT

Check if there's anything inside the 3.5mm port, if it was a software issue, you should be able to solve this with PC Companion

Re: SONY Z3 Headphone does not work.....

Uliwooly — Wed, 28 Jan 2015 21:20:23 GMT

This is a long shot but what if you boot on safe mode, that will narrow down the issue, if its a third party app then it should work just fine while on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 21:40:28 GMT

thanks for the reply, no there is nothing in the headphone jack i cleaned it already.

Re: SONY Z3 Headphone does not work.....

Uliwooly — Wed, 28 Jan 2015 21:42:17 GMT

Has it ever worked?

Re: SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 21:45:10 GMT

tried the safemood as well but same issue. even when i plug in the headphone to use it as the fm antena in the safe mode the phone does not recognize that headphones are inserted.

help please.

Re: SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 21:46:55 GMT

yes, it used to work fine, even now when i use it with soundabout headphones works fine but only through soundabout.

Re: SONY Z3 Headphone does not work.....

Thommo — Wed, 28 Jan 2015 22:55:03 GMT

Try Settings then Apps and swipe to All then locate and open Smart connect and tap on Clear cache and Clear data then reboot and test

Re: SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 22:58:43 GMT

tried it. it does not work.

Re: SONY Z3 Headphone does not work.....

Thommo — Wed, 28 Jan 2015 23:01:33 GMT

The app it works with - Try removing then testing as it could be causing a conflict

Re: SONY Z3 Headphone does not work.....

ALBI — Wed, 28 Jan 2015 23:05:42 GMT

i tried that as well.

Re: SONY Z3 Headphone does not work.....

Uliwooly — Wed, 28 Jan 2015 23:36:42 GMT

That seems to be a hardware issue, you should send your phone it to get repaired, sorry.

Re: SONY Z3 Headphone does not work.....

ALBI — Thu, 29 Jan 2015 03:32:31 GMT

how come it can be a hardware issue when it works with soundabout(third party app)???? please help as this is really annoying.

Re: SONY Z3 Headphone does not work.....

Uliwooly — Thu, 29 Jan 2015 04:55:23 GMT

This is what I would do, repair your phone with PCC and don't install any apps, test it

Re: SONY Z3 Headphone does not work.....

ALBI — Thu, 29 Jan 2015 05:04:20 GMT

it did not worked....

Re: SONY Z3 Headphone does not work.....

ALBI — Thu, 29 Jan 2015 05:05:23 GMT

do you think it mught get fix if i install the lilipop 5.0.2?

Re: SONY Z3 Headphone does not work.....

Uliwooly — Thu, 29 Jan 2015 05:06:50 GMT

Lollipop hasn't been released just yet, are you using a custom ROM?

Re: SONY Z3 Headphone does not work.....

ALBI — Thu, 29 Jan 2015 05:12:08 GMT

no i am using stock rom.

Re: SONY Z3 Headphone does not work.....

Uliwooly — Thu, 29 Jan 2015 05:58:54 GMT

Try PCC

Re: SONY Z3 Headphone does not work.....

Thommo — Thu, 29 Jan 2015 07:41:47 GMT

Performing a system repair using PC Companion will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP