topic z3 no service after water get inside in XPERIA archive

z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 07:26:18 GMT

Hello I bought z3 about 4 months ago,and last night my phone fall in bathtub about 4 minutes, after that the phone was alright but there's no service, so I restart but the phone did not turn on,I charge it and they phone turn on but still no service, I tried another sim card and the results is same

I'm sorry my English is bad

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 07:28:59 GMT

Oh yeah the other is alright, now I must used WiFi to get online

Re: z3 no service after water get inside

Ashroft98 — Sun, 04 Jan 2015 07:39:43 GMT

Try opening the flap of micro SIM Card and check if the water indicator(not Hard OFF/Reset button) has turned red.

If its red,maybe there's water leaked into it,sadly.

Re: z3 no service after water get inside

dandy63 — Sun, 04 Jan 2015 08:09:38 GMT

Hi, is every other function of the phone working perfectly as in screen, camera etc...:smileyhappy:

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 08:23:24 GMT

Hi ashroft I don't know which part is the water indicator, can you show me?

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 08:24:24 GMT

And yes the other functions is alright

Re: z3 no service after water get inside

Thommo — Sun, 04 Jan 2015 08:26:46 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: z3 no service after water get inside

Ashroft98 — Sun, 04 Jan 2015 08:28:45 GMT

The water indicator is like a very small square-like white strip which turns red when in contact with water.In order to see it,you first need to remove the sim card tray.It is located within the sim card tray's place.

Re: z3 no service after water get inside

dandy63 — Sun, 04 Jan 2015 08:52:52 GMT

Hi, if all the other functions like scrolling on the screen, taking pictures etc are all working perfectly i would rule out water damage, so you may have damaged something when it was dropped as i presume it hit the bottom of the bath

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 10:54:51 GMT

When the phone is falling, it slow and not high

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 10:57:49 GMT

There's no red colour in sim card place

Re: z3 no service after water get inside

Ashroft98 — Sun, 04 Jan 2015 11:12:17 GMT

Try booting it to safe mode and see if it helps

Boot to safe mode

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Re: z3 no service after water get inside

ferdy — Sun, 04 Jan 2015 11:18:28 GMT

I have tried to reboot in safe mode three times and nothing happens, just same

Re: z3 no service after water get inside

dandy63 — Sun, 04 Jan 2015 11:58:35 GMT

Hi, if you can i would first of all take it into where you purchased it if they are your network provider or basically your network provider & let them look at the phone....they may just tell you to send it off to your local Xperia Care tho which is looking like your only option i'm afraid :smileysmileythumbsup:

Re: z3 no service after water get inside

dandy63 — Sun, 04 Jan 2015 12:00:09 GMT

.....also try a PCC today....link below

http://support.sonymobile.com/us/tools/pc-companion/

http://support.sonymobile.com/global-en/tools/bridge-for-mac/

Re: z3 no service after water get inside

honeyhanu — Fri, 10 Apr 2015 00:12:41 GMT

Hi ferdy, i am facing the same problem, can you please guide me what you did to fix your signals problem????

Re: z3 no service after water get inside

Sant123 — Fri, 10 Apr 2015 00:32:29 GMT

I also have exactly the same problem, I am without service, and also the touch have problems and the camera button does not work

Sorry for my bad English