topic Re: Stuck in safe mode in XPERIA archive

Stuck in safe mode

BarneyB — Wed, 28 Jan 2015 12:08:59 GMT

Z3 compact went into safe mode, after I used the power off button in the sim slot (because my screen stopped rotating and I was trying to resolve this) , and now I cannot get out.
I've tried restart. I've tried restart with volume down depressed. My volume button has no issues. Power button has no issues.
Please help.
Going to a service centre may be tricky as am staying in rural Goa, in India

Re: Stuck in safe mode

Hampus — Wed, 28 Jan 2015 12:39:11 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

A restart of the phone should exit safe mode. But if you have tried this without success, I suggest that you perform a software repair via PC Companion to exclude problems related to the software:
http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Stuck in safe mode

BarneyB — Wed, 28 Jan 2015 12:49:47 GMT

I don't have PC companion, I hav sony bridge for mac.

Please eleborate any instructions as your last ones were not clear.

Thank you.

Re: Stuck in safe mode

Hampus — Wed, 28 Jan 2015 13:12:26 GMT

If you are going to perform a software repair in Bridge for Mac, you should wait to connect the phone via USB-cable > Start Bridge for Mac > Select "Xperia" and then "Repair Xperia Device" > A step-by-step guide will now start that will take you through the whole repair. Note that, this guide will tell you when and how to connect the phone. Do not connect the phone before you get instructions about how to connect it.

Re: Stuck in safe mode

BarneyB — Thu, 29 Jan 2015 03:34:43 GMT

is it possible to do a software repair, when I use the phone as a hotspot for my laptop to connect to the internet, or will I have to have an alternative connection for my laptop?

Re: Stuck in safe mode

Hampus — Fri, 30 Jan 2015 08:58:56 GMT

Unfortunately, that is not possible. You need to use an alternative internet connection to perform a software repair.

Re: Stuck in safe mode

BarneyB — Fri, 30 Jan 2015 09:35:27 GMT

Thank you.

Re: Stuck in safe mode

mode — Wed, 29 Jul 2015 17:02:15 GMT

I've tried rebooting & software repair but still unable to get out of safe mode. Can this mean that it is a hardware problem?