topic Re: Permanently in Safe Mode in XPERIA archive

Permanently in Safe Mode

potat5656 — Sat, 24 Jan 2015 02:18:28 GMT

Hi Sony Support-

My Z3C is experiecing a few issues since purchase on 12/11/14:

1) Permanently in safe mode. Have used Mac bride to 'repair', did not solve issue. Reset/wiped phone using OS, did not solve issue. Keyboard switches to chinese randomly. I think this may be linked to problem 2

2)While slipping on the case the volume key was dented, scuffed (quite surprised by how little pressue was applied and damage resulted). While the volume doens't automatically turn down I can't depress the button to turn the volume down. Perhaps this is causing safe mode to boot?

3) Headphone jack wiggle-does not recognize most 3.5mm audio cables

What a headache in using this phone. Sony:

1) please advise how to get out of safe mode (ive charged 1 hr+, i've rebooted, repaired and wiped)

2) please provide guidance on how I can use the warranty to get a working device

3) improve the build quality here! the headphone jack issue is common

Re: Permanently in Safe Mode

Uliwooly — Sat, 24 Jan 2015 02:26:16 GMT

Did you dropped the phone while you had headphones connected ? that could explain why its loose

Re: Permanently in Safe Mode

Phy — Sat, 24 Jan 2015 02:27:30 GMT

1 2 and 3 that seems to be a hardware issue, and has to be addressed by Sony, contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: Permanently in Safe Mode

potat5656 — Sat, 24 Jan 2015 02:43:10 GMT

Have not dropped the phone once and had a prety robust rubbery case on it. I supposed being in the States I'll have to say I have a UK base.