topic Re: cracked screen in XPERIA archive

cracked screen

thesasquatch — Fri, 23 Jan 2015 21:18:17 GMT

Has anyone else had the issue with the Z3 screen getting a small nearly invisible hairline crack that's not been the reresult of accidental damage? I found my phone to have one after being on charge and in a case that protects the screen. Now nothing above the crack works so I'm wondering if this is covered by the warranty?

Re: cracked screen

Thommo — Fri, 23 Jan 2015 21:20:18 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: cracked screen

ADRIAN_W7 — Sat, 24 Jan 2015 02:22:27 GMT

I tooked my phone to the cellphone company (telcel), and after 1 one day, they said i cracked the phone.

what pisses me off the most, is that they don't have a screen replacement.

Re: cracked screen

Uliwooly — Sat, 24 Jan 2015 05:38:12 GMT

@ADRIAN_W7 Sorry to hear that but do Contact your local Xperia Care (Mexico)

Re: cracked screen

Gujii — Sat, 24 Jan 2015 09:55:21 GMT

The same has happened to me .. I'm sending mine back for repairs, however I still do not know if its covered under warranty either .. 😕

Even though it happended on its own ,, I just left it on the table and found it cracked but there was more than one :/:/:/

Re: cracked screen

stockyvillage — Sat, 24 Jan 2015 12:02:59 GMT

If the phone shows no sign of damage anywhere else Sony have repaired some of them under warranty