topic Re: Holding headphones button pressed error in XPERIA archive

Holding headphones button pressed error

rafalele — Fri, 23 Jan 2015 18:27:52 GMT

Hi.
I want to use the button of the headphones while walking by pressing it a while, and getting google now.

The problem is that if the screen is unlocked it works perfect, but if it is locked in my pocket and hold the button pressed it sounds a female voice saying wait (espera in spanish) and nothing else happens. If I take out the phone I see that the screen is on with a black background and just a word in white in the center, saying Starting or Initializing (Iniciando in spanish). I don't know which program is opening the device, but it is in that screen till I press the back button.

I want to know whyvthis happens.

I've send an e-mail to support w weeks ago, but I've just get to answers saying that they are on it.

Thanks in advance.

Re: Holding headphones button pressed error

Uliwooly — Fri, 23 Jan 2015 18:29:56 GMT

Odd, try this

settings > apps > all> smartconnect > clear data > restart your phone > check again

Re: Holding headphones button pressed error

rafalele — Fri, 23 Jan 2015 19:10:26 GMT

Thank you for your quick answer, but it does not work.

Re: Holding headphones button pressed error

Uliwooly — Fri, 23 Jan 2015 19:12:48 GMT

Boot on safe mode and see if you encounter the same issue

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Holding headphones button pressed error

rafalele — Fri, 23 Jan 2015 19:40:41 GMT

Thank you very much I'll try just now and answer what happens.

Updating ...

I´ve tried int secure mode and the device works as in normal mode. The Starting/Initializating (Iniciando in Spanish) black bacground window appears and the female voice saying "wait" also is there.

Thanks again uliwooly.

Re: Holding headphones button pressed error

Uliwooly — Fri, 23 Jan 2015 21:10:54 GMT

That's odd, repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Holding headphones button pressed error

rafalele — Sat, 24 Jan 2015 15:26:41 GMT

I've tried a factory reset, and the only change is that the first time after the reset, holding headphones button, the black background screen said Loading (cargando in spanish) instead of Starting/Initializating (iniciando in spanish).

I'll wait for Lollipop update to see if it gets repaired.

Thank you.

Re: Holding headphones button pressed error

Phy — Sat, 24 Jan 2015 16:13:48 GMT

You can contact Sony Xperia Support, regarding this.
http://support.sonymobile.com/global-en/contactUs/

Re: Holding headphones button pressed error

rafalele — Sat, 24 Jan 2015 16:19:46 GMT

Thank you Phy.

I've already done it, two weeks ago.

They answered twice that they are on it.

Re: Holding headphones button pressed error

Phy — Sat, 24 Jan 2015 16:22:17 GMT

Cool. Glad to hear that.

Re: Holding headphones button pressed error

JoelRaj — Sun, 25 Jan 2015 14:59:56 GMT

Ya... I am also waiting for an lollipop update to get my album app fixed... But honestly yours is worse Sony should really fix their Software side. Well and did you try it with some other headset??? Bluetooth??? Hmm in case something twists silly

Re: Holding headphones button pressed error

rafalele — Sun, 25 Jan 2015 16:38:16 GMT

I've tried with my old samsung headphones, but they do not work at all with Z3.

The thing is that it works ok with the car bluetooth, no problem since the first day.

Can you tell me what happens when you hold the headphones button and the screen is locked?

Re: Holding headphones button pressed error

rafalele — Wed, 28 Jan 2015 07:22:45 GMT

This is the screen that I get every time I hold the headphones button and the screen is locked. I'm with latest version 23.0.1.A.5.77. It happens in normal and secure mode. If the screen is unlocked everything goes as spected.

Re: Holding headphones button pressed error

Rickard — Wed, 28 Jan 2015 12:17:44 GMT

Sorry to hear that you have issues with Google Search.

I checked here and your local Sony Xperia support have forwarded this internally for further investigation and it's currently being looked into.

Re: Holding headphones button pressed error

rafalele — Wed, 28 Jan 2015 12:30:32 GMT

Spoiler

Thank you Rickard.

I've posted that I've contacted Sony support in 31/12/2015 but the only answer was they are on it. They problem is not with Google Search. I've choose Cyberon Voice Commander as the App to be executed instead of Google Search and when the Screen is locked I get the Screen I've posterd. Unlocked it works perfect.

Re: Holding headphones button pressed error

Rickard — Wed, 28 Jan 2015 13:14:02 GMT

It was forwarded internally for further investigation on the 7th and investigation may take some time. They will contact you as soon as they have more information. But i see there's also a discussion about this on Googles forum and the issue is not specific for our products: https://code.google.com/p/android/issues/detail?id=35737.

Your screenshot shows Google Search so the issue is with this app. Cyberon Voice Commander is also not available when the phone is in safe mode.

Re: Holding headphones button pressed error

rafalele — Wed, 28 Jan 2015 14:40:02 GMT

Thanks again Rickard.

I thank you a lot for your answer.

The Screen I've attached is in safe mode after a factory reset.

Now I've Cyberon Commander installed for bluetooth use in the car, and using the hands free on it, works perfect even with the screen locked. It is all the opposite to the first posts in the thread you referred to me.

I only get the problem with the headphones button and the screen locked, with Cyberon installed or not. I also have tried another app to control the headset button behavior, with the same results. I use the MH750 headphones that came with the Z3.

One of the things that made me choose the Z3 instead of Samsung S5, was the FM Radio. I use it a lot while walking on the street and this behavior does not allow me to use my phone as I was used with my old device.

Thanks again for your answer.

Re: Holding headphones button pressed error

Rickard — Wed, 28 Jan 2015 15:30:22 GMT

As i understand the issue here:

- When you use bluetooth, Cyberon is launched instead of Google Search. Cyberon works fine when display is off/locked.

- When you use a wired headset, Google Search is launched and not Cyberon. Google Search gets stuck at "Initializing" if the display is off/locked. This seems to be an issue with Google Search as it's reported on many different brands on Googles forum but we are investigating it to see if it's something that we can fix.

- You want Cyberon to be launched instead of Google Search when using a wired headset? I'm afraid i don't know of any way to do that. You could perhaps try to disable Google Search from Settings -> Apps -> All -> Google Search -> Disable and see if that makes Cyberon start instead

Re: Holding headphones button pressed error

rafalele — Wed, 28 Jan 2015 15:53:54 GMT

You are right Rickard.

I've disabled google search and no answer from the device when screen is locked, no Cyberon, no blank screen. Nothing happens.

When screen is unlocked, Cyberon is launched after holding the headset button prEssed and works perfect.

Enabling google search and with locked screen, again appears the blank screen when holding headset button.

The way to choose Cyberon to be launched instead of google search is, when doing it for the first time, it appears a message to choose between google search or Cyberon. I thought that this would be always, even in screen locked mode as it works with the car with bluetooth.

Thanks.

Re: Holding headphones button pressed error

rafalele — Thu, 29 Jan 2015 14:03:51 GMT

Hi.

Sony Xperia Support has answered me.

They tell me that they have seen the same bug in other products and after contact with Google the only thing they can tell me is that it will be solve in future updates.

So if the thread that Rickard put here has posts with this bug since 2012 I think that the waiting will be long.

Thank you very much for all.