topic Re: Parrot - Auto-Answer not working in XPERIA archive

Parrot - Auto-Answer not working

davesony — Wed, 31 Dec 2014 13:33:20 GMT

I wonder if anyone can help me please:

My old Galaxy Ace Plus was paired to a Parrot system and when an incoming call came in, it rang a couple of times and was automatically answered - all I had to do was start speaking.

I replaced it with a Sony Xperia M2 and it paired up on the first try and worked in exactly the same way - a couple of buzzes and I was talking to the caller. But last week I found calls are not put through and I have to accept the call on the handset (swipe across the Answer button) which defeats the object of a hands free phone system!

I have installed two apps: Speed Dial: which allows contact numbers to be called by pressing their ID from an on screen display (works perfectly) and Voice Dialler which allows you to say "Call John Smith" etc (a bit hit and miss and I am probably going to bin it). But these are for outgoing calls and I wouldn't expect them to affect answering - though anything is possible of course. I will try deleting these one at at time but I don't really expect any difference.

I have looked at every setting on every option (spent ages on it!) and I cannot find any Auto Answer settings so now I'm completely stumped.

I will be very grateful if anyone can give me a pointer please - or suggest an app that will fix it?

- Thanks - I hope someone can offer some help!

Re: Parrot - Auto-Answer not working

Phy — Wed, 31 Dec 2014 17:18:23 GMT

Try booting the phone on safe mode. And check again , if the problem persist then it could be a problem with an app.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Parrot - Auto-Answer not working

Uliwooly — Wed, 31 Dec 2014 17:20:09 GMT

Trial and error, just keep testing different apps

Re: Parrot - Auto-Answer not working

Phy — Wed, 31 Dec 2014 17:32:36 GMT

You should also take a look at this link, it could be useful.
http://support.sonymobile.com/global-en/xperiam2/userguide/Receiving-calls/

Re: Parrot - Auto-Answer not working

davesony — Wed, 31 Dec 2014 19:22:34 GMT

Hi Phy

Thanks for a very quick response. fyi I just spent an hour on the 150/789 support line with Virgin - no luck - I was guided through just about every setting there is (which I've already tried) and he even had me go to Settings/Apps/All/Reset. In the end, he tried to put throught on their line to Sony support - I waited until the phone went dead and when I called back they checked that their office is now closaed until Jan 2. Nice of company specialising in communications to not have an automatic answerphone!

The Virgin Consultant's technical colleahues confirmed that my outgoing apps Speed Dial and Voice Dial have no bearing on this. although to be sure, I will probably now delete them and try again.

Unfortunately, there is no way I can find to reboot in "safe" mode on this phone? I can't do a hard reset because the battery is built in.

I have taken the support guy's ID to qoute to Virgion because if I cannot get it fixed within a week or so I will ask them for an exchange device.

Re: Parrot - Auto-Answer not working

davesony — Wed, 31 Dec 2014 19:24:30 GMT

Thanks uliwooly...

I wanted to buy a phone - not a new hobby!

- You cans see some of my trial and error with Virgin Support above!

- Many thanks for such a swift response.

Re: Parrot - Auto-Answer not working

davesony — Wed, 31 Dec 2014 19:32:39 GMT

Hi Phy

Thanks again for lookiong at my problem. Been right through that. The only control for "number of rings" etc relates to the Sony Answering Machine which is an inbuilt alternative to Voicemail.

The Virgin Consultant told me it won't have any effect for my Parrot device and I have not caused any change (if you m#remember I mentioned that it worked when I got the phone 2/3 weekas ago and just stopped working correctly. I realise now that recently there was an automatic software update so I'm wondering if Sony caused the problems.

As I said earlier, if I can't get it sorted in a week or so I will go back to Virgen and ask them to exchange it, even if I have to go back to a Samsung (my last phone was a Galaxy Ace Plus which was "okay" but I didn't really like it, although I had no issues like this.

I might try a Factory reset next...

btw:

Happy New Year to all and thanks for trying to help me!

Re: Parrot - Auto-Answer not working

Phy — Wed, 31 Dec 2014 20:59:13 GMT

Your welcome. If you think the software update could be the issue, try to reinstall the update with Sony PC Companion and see if that resolves the problem.

http://support.sonymobile.com/us/tools/pc-companion/

Re: Parrot - Auto-Answer not working

davesony — Thu, 15 Jan 2015 08:17:55 GMT

Well now the saga may be over... (for me, anyway...)

Sony Support said they could not comment/do not test for computability and Parrot told me to go to Sony Support.. .

Sony support asked if I had made any changes and denied any liability for compatability... so I told them that the only changes applied had been the update they sent automatically for their software taking it up to the latest Build and repeated the comment the Virgin consultant made that perhaps Sony had removed this functionality in the update. They completely ignored that and sent me a page long instruction on applying a software update...

>>>

I emailed back telling them firmly:

The only software update in this area is yours i.e.: around 3 January the phone automatically downloaded the update to take it to Build 18.3.1.C.0.21 (full details from "About Phone" listed below). I think it is reasonable to conclude that your software changed and somehow disabled this function. No doubt you react according to the number oc customer complaints for erroneous changes - please can you confirm that a PTF is in progress to correct this?

<<<

They responded:

>>>

...cannot confirm there is a PTF in place to address this issue as this is not an issue that has been raised at our end or been reported by a volume of customers, it would seem this is to some extent an isolated incident, subject to further findings. If you believe this a fault related to the subsequent update of the device then the best course of action at this stage would be to conduct a software repair to ensure there is no corruption or errors within the android system.

<<<

This was followed by lengthy instructions on how to reinstall the operating software (possibly losing my user data along the way). Understandably, this made me feel particularly uncomfortable - can you imagine being told to reinstall and set up the engine management system on a six week old car - in your time and at your expense? No? I wouldn't either. - And all I wanted was new a phone that worked, I'm not looking for a hobby!

In the meantime I had been looking at every avenue and I came across a free app in the App Store : “Auto Answer Hands Free Car” and it seemed to fit the bill. I grasped the nettle and installed it. Surprise surprise, it does exactly what it says – and my phone does what it did before with added functionality i.e.: specifying which calls to connect (I have currently set it to “ALL”).

This software is published by Kallos Robert – who I believe is in Hungary and I am pleased to acknowledge the software is under test and performing so far exactly as described.

SUMMARY

In conclusion it seems that Sony users need to go other software suppliers to get satisfaction.

- I will report further in due course.

Re: Parrot - Auto-Answer not working

Uliwooly — Fri, 16 Jan 2015 06:51:35 GMT

Keep reporting back

[Spony XPeria M2 Dual and Parrot kit MKI9000]

mobile13 — Sat, 17 Jan 2015 21:30:14 GMT

Hi,

I have got a Parrot MKI 9000. It is already paired with my mobile phone and working well excepted 1 thing:

When I'm sending a call from the Parrot kit, the Sony XPeria M2 is asking me with Sim card I have to use. Thius means that I have to use the mobile phone, whereas I should be able to send a call from my Parrot kit without any manual operations on the mobile phone.

Is there a way to solve that issue?

Best regards,

Re: [Spony XPeria M2 Dual and Parrot kit MKI9000]

davesony — Sun, 18 Jan 2015 17:48:27 GMT

You could try the app I mentioned - look in the Google Play shop for
Auto Answer Handsfree Car
- Copy/paste or use this exact wording to get to it
- check the author's name : Kallós Róbert is the correct one - and the app is free.

It has to be worth a try and if it doesn't solve your problem you can always remove it from your phone.

Regards
Dave

Re: Parrot - Auto-Answer not working

davesony — Sun, 18 Jan 2015 19:33:52 GMT

Uliwooly: You said "Keep reporting back" so here goes.

UPDATE

I drove in and around Birmingham on Saturday and had three incoming calls.

Before departing from home I heard the "**bleep**" of the Phone/Parrot automatically pairring but to be sure I went into settings and pairing and there was the Parrot "connected". I received three calls and had no problem whosoever (I use the car's "phone down" button the steering wheel to end the call).

As I mentioned in my last posting, I can use a steering wheel button for "redial" and before leaving I dialled my home number and hung up. While we were out I used the button to call home and left a message on our answer phone - no problems.

ISSUES

So far :

The first option in the settings (displayed when you first press the icon) is

Auto Answer

Description: You can enable or disable autoanswer

I have it set on and the app does exactly what I want.
I am still testing this because I got strange results but unsure...
I have the auto answer time set at 2 seconds so I need to adjust it and check the result.

There are two options and I am running with them both ticked “on” and really haven’t figured out the effects of switching them.

Speaker On-off

Description: to switch the speaker on or off before auto answer

Status: On

Bluetooth on-off

Description: Switch the bluetooth headset on-off before auto answer.

Status: On

Testing Status

I remain fully satisfied with the application. - I have to say that it does what it says (and what I need!).

Re: [Spony XPeria M2 Dual and Parrot kit MKI9000]

mobile13 — Mon, 19 Jan 2015 21:24:01 GMT

Thanks for your answer.

My concern is not for incoming calls, but for outgoing calls.

When I'm initiating an outgoing call from my parrot hand free system, the Sony xPeria M2 Dual is asking me on the mobile screen which sim card (sim 1 or sim 2) I want to use.

I would like to be able to generate an outgoing call with a pre-selected sim, that would avoid me using the screen of the mobile phone itself.

Regards,

Re: [Spony XPeria M2 Dual and Parrot kit MKI9000]

davesony — Wed, 21 Jan 2015 08:37:16 GMT

Oh sorry... stupid of me.

This phone doesn't seem to be too well controlled for bluetooth attachments. Just an idea - I am with Virgin and can make calls with a normal (yes there is such a thing!) mobile connection or I can use their Smartcall app. The problem is, the (expletive) phone wants to pop up and ask which one... grr. But I found that for each call I can specify which call option to use and then flag it "Once only" or "Always" and fortunately, it remembers the "Always" option next time I call.

If you can't set a default SIM toi be used, then I'm stumped.

- I guess you have to ask Sony Support (but don't hold your breath!).

- But I would have thought they MUST have had questions for this problem.

Have you looked through the apps available for a "Twin Sim" tool or "Dual Sim" ? I just took a look and see there are lots e.g.: Dual SIM Selector from PixelRush - this is a 7 day trial so might be worth it. IK was lucky and got what I needed (with drawbacks) on the first hit.

Best of luck!

Re: Parrot - Auto-Answer not working

davesony — Wed, 21 Jan 2015 09:16:39 GMT

UPDATE - PLEASE NOTE

In my last posting I said: Auto Answer - You can enable or disable autoanswer PLEASE NOTE:

You MUST turn it OFF when you get out ot the car.

...Otherwise incoming calls will be put through to the phone's loudspeaker after the number of seconds specified for Auto Answer.

It was quite embarresing yesterday, walking around a busy warehouse in town when I fond myself - without warning - talking to my doctor's receptionist through my jacket! The app did what it had been set to do..

- I had set

Auto Answer On-Off to.....: ON and

Speaker On-off to............: ON

- This option switches the speaker on or off before the phone automatically answers calls ...doh!

- Switching the whole thing off (Auto Answer On-Off to OFF) when getting out the car is necessary.

- This turns the mobile back to a "pure" mobile - although you can use the phone's loudspeaker option as required.

Oh well, live and learn. That's what testing's for.

A shame this wasn't made clear in the isntructions... but the app was free so who's complaining?

Re: [Spony XPeria M2 Dual and Parrot kit MKI9000]

mobile13 — Thu, 22 Jan 2015 21:50:32 GMT

Hi Dave,

Yes, this is exactly my issue.

I'm not able to set a default sim for all outgoing calls.

I'm not able to associate a sim with a contact and/or phone number.

I already tried many applications from google market for dual sim management like the one you highlighted. Some of them let such behaviour, but only from outgoing calls from the mobile phone itself.

If the outgoing call is initiated from the parrot kit, the dual sim application is bypassed, and it is requested to click on the sim on the mobile screen.

I'm really disapointed by that phone.

I had up to now an Acer Liquid E2 Duo on which dual sim was well managed.

I thought the Sony Xperia M2 Dual would behave the same or even better. Definitely very disapointed...

Thanks for your answer. If I find a solution, I will keep you posted through this forum.

Thanks and regards,

Sylvain