topic Re: network reception Xperia M2 in XPERIA archive

network reception Xperia M2

vinays — Thu, 22 Jan 2015 18:37:12 GMT

I bought a new Xperia M2 with 3 network (UK) about 4 weeks ago. Previously owned a Samsung S3 galaxy for more than 2 years without any problems with connectivity. Right from the moment the phone was used for the first time, I had network issues with limited or no reception in and outside the house. These were places where I have never had any problems previously.

After replacing the SIM card, problems persisted. After a phone call to Sony customer service, it was suggested to repair the phone using the wbsite Repair feature. Then had to send the phone to a Sony repair centre. It was sent back after a Software upgrade (to one which already existed on the phone), a Live call which passed and QC passed.

Unfortunately, now it is even worse. I have no reception whatsoever and I get "no service ". Other network sims do not work either on the M2. So it appears clearly to be a handset issue. I have emailed the Sony customer service and await their response. My phone is still well within warranty, so no cowboy solutions please!

Never again will I be getting an M2..I am sorry guys, I know many of you will swear by this phone but this is my personal experience.

Many thanks

Vinay

Re: network reception Xperia M2

Uliwooly — Thu, 22 Jan 2015 18:39:52 GMT

1. Get a brand new MICRO SIM card

2. contact your carrier and check for network coverage issues

Re: network reception Xperia M2

Thommo — Thu, 22 Jan 2015 18:52:30 GMT

If the phone is less than 6 months old then UK law states that the 3 network must replace or repair your phone if they can't prove you caused the issue - I have the M2 and honestly have no issues - Tell a lie, I had no issues that was until my son pinched it from me now he's the issue

Re: network reception Xperia M2

vinays — Thu, 29 Jan 2015 23:37:41 GMT

Thanks uliwooly..tried both. My wife is on the same network and I have tried my sim on sn alternative phone.
I have sent off the phone for a second time. I have a strong suspicion that Sony didn't carry out a live call on the first repair.

Re: network reception Xperia M2

vinays — Thu, 29 Jan 2015 23:40:36 GMT

Thanks Thommo..I am currently awaiting the return of the phone after sending off for the second time.
My previous conversation with 3 was useless as they basically copped out saying that it was over the 14 day period and now it's between me and Sony.
Will keep the forum posted.

Re: network reception Xperia M2

vinays — Tue, 10 Feb 2015 15:08:15 GMT

Just as an update..I have now had my phone replaced after sending faulty phone for the second time.
So far..seems to be working fine.