topic Re: Z3 Compact Camera Focus in XPERIA archive

Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 11:19:23 GMT

Hi there

I recently had my Z3 Compact repaired after it was accidentally dropped when someone attempted to mug me, the service I received was brilliant! Thank you very much Sony for the first class service!

Everything seems to be working fine except my camera, it will not focus in auto mode or manual. My colleague at work has the same phone and his works fine, we have gone through the settings and compared them. I have even done a full factory reset but still the issue remains, it was working OK before it got sent off for repair.

Has anyone else had issues with their camera's not focusing? Am I going to need to log another repair case?

Thanks in advance for any help/advice given?

Kind regards.

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 11:21:08 GMT

Have you tried to focus pressing the camera button? What about videos,can it focus when recording?

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 11:25:45 GMT

Hi alexdon

Thank you for your quick reply...

Yes, I have tried using the camera button by pressing it halfway to focus. This didn't work unfortunately, it doesn't focus when recording videos either.

When in video mode it looks as though it does try to focus but doesn't, also I keep seeing the small flower icon like it's attemping to capture a macro image.

Thanks.

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 11:28:56 GMT

I suggest you to try a software repair using PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

If it does not help,you might need to send the device back.

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 11:30:55 GMT

Hi alexdon

Is that the same as a factory reset or does that involve re-flashing the entire firmware?

Thanks.

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 11:34:38 GMT

It will reinstall latest firmware,also including a factory reset.

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 11:37:48 GMT

Hi alexdon

I will give that a go and report back.

Thanks for your advice so far!

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 11:39:27 GMT

Good luck!

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 17:47:31 GMT

Hi alexdon

Unfortunately the camera is still the same after a software repair, is there anything else I might be able to try before having to send it back to Sony?

Thanks

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 17:48:29 GMT

Sorry,I am not aware of anything else.You should send it back.

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 17:49:47 GMT

Hi alexdon

That's ok, thank you for your help!

I will arrange for it to be sent back.

Regards.

Kristian

Re: Z3 Compact Camera Focus

_alexdon_ — Thu, 22 Jan 2015 17:52:08 GMT

You can keep us updated if you want.

Re: Z3 Compact Camera Focus

komradekristoph — Thu, 22 Jan 2015 18:30:50 GMT

Hi alexdon

I certainly will! No doubt though the repair centre/Sony will do another excellent job.

Thanks

Kristian

Re: Z3 Compact Camera Focus

yasser4008 — Thu, 22 Jan 2015 22:26:22 GMT

Maybe there is a small grains between camra lenses so the phone trying to focus on them instead of your target. or focus mechanism have defected from falling.
You should return it back to service center as quick as possible. In my country they give a limited time to complain about repairs.