topic Contacts/Android phone not working message in XPERIA archive

persistent bug

weiland — Sat, 29 Nov 2014 07:27:34 GMT

I've seen this asked and answered several times online and I've tried all the suggested fixes but to no avail. I'll try to be as clear as possible.
Whenever I try to make a phone call I get one of several messages.
. The process android phone has stopped.
. The process android acore has stopped.
. Contacts has stopped
My missed call log doesn't show me a list of who has tried to call.
I also get can message, although not as frequently that, messages has stopped.

I'm starting to freak out.I've tried everything.

Ive restarted the device in safe mode to rule out third party app interference. The problem persists in safe mode.
Yesterday I did a full factory reset but that hasn't fixed the problem either. Although I'm not 100% sure I've done the full reset correctly.
I'm wondering is my device downloading the bug after it connects to the cloud.
I've cleared the cache in the relevant apps and all data too.
I've read something about flashing the drive but am not sure what this is or how to do it.
Any help appreciated.
Thanks

Contacts/Android phone not working message

weiland — Wed, 06 Aug 2014 13:06:45 GMT

Everytime i try to make a phone call i get one of two messages and sometimes both. Contacts has stopped working or android phone has stopped working. I've tried running it in safe mode but the problem still persists. Any ideas?

Thanks.

Re: Contacts/Android phone not working message

Edguy555 — Wed, 06 Aug 2014 16:43:52 GMT

Please reflash phone with factory reset again using PC Companion. SW have not this issue.

Re: Contacts/Android phone not working message

weiland — Fri, 08 Aug 2014 14:18:24 GMT

Sorry what do you mean so have not this problem?

Re: Contacts/Android phone not working message

weiland — Fri, 08 Aug 2014 14:18:54 GMT

SW have not this problem?

Re: persistent bug

Uliwooly — Sat, 29 Nov 2014 07:33:55 GMT

Boot on safe mode and check again, if it doesn't occur then its an app acting up

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: persistent bug

weiland — Sat, 29 Nov 2014 08:34:14 GMT

Thanks for your reply but as I mentioned above, I have rebooted in safe mode but the problem still persists

Re: persistent bug

Uliwooly — Sat, 29 Nov 2014 09:04:55 GMT

If nothing work, you will have to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/