topic Re: Inner EarSpeaker Problem - Xperia Z in XPERIA archive

Inner EarSpeaker Problem - Xperia Z

ACampos — Mon, 19 Jan 2015 17:01:07 GMT

I have a Xperia Z and now the inner earspeaker doesn't work.

If i "pinch" the earspeaker zone its works, so it looks like a hardware problem.

I have just sent the phone to the service the past week at my telephone company store but they don't have the Xperia Z for sale any more, so I have 2 questions:

If Sony repairs my phone it would be water resistant again?

Or Sony will change the phone directly?

And if my company have to replace the phone that wasn't in their catalogue, Do they have to give me a newer model instead?

Thank you

Re: Inner EarSpeaker Problem - Xperia Z

Thommo — Mon, 19 Jan 2015 17:22:45 GMT

Yes as they should perform a pressure test before handing it back and if the service report doesn't say then request one be carried out

Re: Inner EarSpeaker Problem - Xperia Z

Jake-SonyXperia — Tue, 20 Jan 2015 01:44:09 GMT

Hi ACampos,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You would be best to contact Sony Mobile Customer care to help answer the questions, however if the service agent is an authorised Sony Mobile repair agent, then they should be able to make sure that it retains its water resistance.

I hope this helps.

http://support.sonymobile.com/global-en/contactUs/

Re: Inner EarSpeaker Problem - Xperia Z

ACampos — Fri, 23 Jan 2015 16:19:28 GMT

I HAVE MY SONY BACK!!!

Yesterday my telephone company send me a message, and i have my Xperia Z back and repaired.

They did a great job and too fast.

Enter date: 19/01

Expedition date:20/01

So i just waited 1 week, because of the transport.

Parts changed:

Cover Panel Top Black

Foil Adhesive Double Side 0.0mm WP

Cupper Sheet McamB

Cap USB Assy R Black - YES, I HAD A BROKEN WATERPROOF SEAL, AND THEY REPAIRED IT!

Sheet Battery FPC

Loudspeaker 15.0 Rectangular

Great job Sony, I'm a little afraid about taking the phone into water, but i will test it again some day.

Thank you

Re: Inner EarSpeaker Problem - Xperia Z

ACampos — Sun, 25 Jan 2015 22:45:42 GMT

I was happy... 2 days using the Phone and same problem appears.. Tomorrow I Will send it again to Sony