topic Re: screen fault in XPERIA archive

screen fault

Maximmus — Mon, 19 Jan 2015 10:12:42 GMT

I bought Sony Xperia z2 two weeks ago. Yesterday I noticed that there are two blue circles appear in the middle of the screen when the color is black. They don't show on any other color. What should I do?

Re: screen fault

_alexdon_ — Mon, 19 Jan 2015 10:15:14 GMT

Has anything happened to the device? A drop or anything like that?

Re: screen fault

Maximmus — Mon, 19 Jan 2015 10:17:57 GMT

Not at all.

Re: screen fault

Maximmus — Mon, 19 Jan 2015 10:20:04 GMT

I have made a reset to factory settings but nothing happenen

Re: screen fault

_alexdon_ — Mon, 19 Jan 2015 10:21:12 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,you should take the device back.

Re: screen fault

Maximmus — Mon, 19 Jan 2015 10:21:15 GMT

Happened

Re: screen fault

Maximmus — Mon, 19 Jan 2015 10:22:59 GMT

Thanks. I will.

Re: screen fault

_alexdon_ — Mon, 19 Jan 2015 10:23:53 GMT

Keep us updated.