topic Re: charging problem in XPERIA archive

charging problem

heartsfaye17 — Tue, 25 Nov 2014 09:27:49 GMT

hi, im a newbie xperia user, i encountered charging problem today. the charger connected to the phone, although its connected but it is not charging, there is no visible light and charging icon (flash) seen at the phone. thanks. what im supposed to do?

Re: charging problem

Hampus — Tue, 25 Nov 2014 09:37:36 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Are you charging your phone via wall socket? If yes, you can always try to connect the phone to a computer to see if the phone receives charging. Otherwise, I suggest that you try another charger/power adapter to exclude problems related to your accessories.

Re: charging problem

Ashroft98 — Tue, 25 Nov 2014 11:13:26 GMT

Are you using Sony Charger and micro USB cable?

Re: charging problem

Uliwooly — Tue, 25 Nov 2014 17:14:59 GMT

Make sure that if you are using the Dock to connect it directly to a wall socket, not a computer as it won't work.

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 03:16:39 GMT

yes, i charged it via wall socket, and i try to connect it to the computer but still its not charging. so? what im supposed to do? thank you

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 03:20:21 GMT

Have you try charging your phone with different charger or charge your original sony charger with something else(ie. Powerbank)..

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 03:20:59 GMT

yes im using xperia charger, but i try to use usb cable charger but still it wont work. thanks

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 03:37:39 GMT

yes i try to used many chargers including powerbank, but it wont work. but in late night yesterday it charge already

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 03:42:36 GMT

How in da h? You mean it charge normally last night? You charged your phone normally last night?

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 04:56:54 GMT

yes, it charged normally.

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 05:56:44 GMT

That is just so weird.

Maybe a software glitch? It actually charges but it doesnt shows it.

Try performing a System Fix at Sony Update Center(SUS).

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 07:33:59 GMT

yes its charger connected when you look in its settings its discharging, there's no visible light shows.

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 08:52:40 GMT

Try charging while in safe mode.

To enable safe mode

Turn off the device.
Press and hold down the power key until the phone vibrates.
Wait until the Xperia™ logo appears.
Press and hold the volume down key. The device then restarts in safe mode.

Note: To exit safe mode, restart the device.

Tell us what happens if you charge in safe mode,does it charging properly?

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 09:24:52 GMT

nothing happens . what else?

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 10:34:51 GMT

Hmm...

I don't really sure what goes wrong with either the charger or phone.

I would suggest to you to contact Sony and send an email to their engineers.

They might ask you to go to their service centers.

Re: charging problem

heartsfaye17 — Wed, 26 Nov 2014 10:39:04 GMT

thank you

Re: charging problem

Ashroft98 — Wed, 26 Nov 2014 12:32:04 GMT

Your welcome.I really hope you dont have to send it to Sony Center.