topic Re: Not charging, now completely dead! in XPERIA archive

Not charging, now completely dead!

eriikberg — Wed, 05 Nov 2014 07:04:40 GMT

So when I was charging my z2 for while ago it started to switch from charging to not charging back and forth and the battery was slowely draining. And thwn it died and is completely dead and i can't turn it on what so ever.. Have also tried with a magnet connector charger and nothing..
Please help me it was only a month old.
Thanks!

Re: Not charging, now completely dead!

Uliwooly — Wed, 05 Nov 2014 07:08:42 GMT

Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours

Re: Not charging, now completely dead!

_alexdon_ — Wed, 05 Nov 2014 11:05:51 GMT

If the above does not work you may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Not charging, now completely dead!

Uliwooly — Wed, 05 Nov 2014 16:52:47 GMT

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355