topic Re: Xperia Z2 doesn't work in XPERIA archive

Xperia Z2 doesn't work

Bujo0 — Wed, 05 Nov 2014 06:00:47 GMT

Hello,

I have an Xperia Z2 and it hasn't been working for the past few days.

When I try to boot it up, the phone takes abour 4 times as long to boot up, and when it finally does, it brings me to the language screen that you usually get when you first turn your phone on. Additionally, there are errors popping up. The errors have the following content: "Unfortunately, [everything] has stopped working." where [everything] is literally every application that comes with the phone.

I have tried using the SONY PC companion, and my phone doesn't connect with the method that the software suggests. Namely, when I'm holding Volume Down and inserting the usb cable into my device, nothing happens.
I have also tried using the Emma software, nothing happens when I follow the instructions.

This is an amazing phone that I really like and I'd appreciate any help that would contribute towards solving my huge frustrations over the fast few days.

Re: Xperia Z2 doesn't work

Uliwooly — Wed, 05 Nov 2014 06:01:29 GMT

Have you unlocked the bootloader?

Re: Xperia Z2 doesn't work

Bujo0 — Wed, 05 Nov 2014 06:02:56 GMT

I don't think I have. That's one of the things you can do when you go into the "Developer options" section, right? I don't think I've ever opened that.

Re: Xperia Z2 doesn't work

Uliwooly — Wed, 05 Nov 2014 06:07:38 GMT

Re-install PCC > restart your PC > disable your firewall and antivirus > run PCC > make sure to try different usb cables and ports

Re: Xperia Z2 doesn't work

Bujo0 — Wed, 05 Nov 2014 06:52:33 GMT

Not working as well.

Re: Xperia Z2 doesn't work

Uliwooly — Wed, 05 Nov 2014 06:56:43 GMT

which OS do you have on your PC? have you try different USB cables and ports?

Re: Xperia Z2 doesn't work

Bujo0 — Wed, 05 Nov 2014 16:06:31 GMT

I have windows 8.1

I have tried two USB Cables on 8 ports on the 2 laptops that are available to me at the moment.

Re: Xperia Z2 doesn't work

Uliwooly — Wed, 05 Nov 2014 16:53:54 GMT

You might have to contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/